{"title":"考虑到分销商和消费者的满意度,零售服务管理不足导致的风险","authors":"Mitali Sarkar , Baishakhi Ganguly , Himani Dem , Moumita Pramanik , Biswajit Sarkar , Nilkamal Bar , Sarla Pareek , Leopoldo Eduardo Cárdenas-Barrón","doi":"10.1016/j.jretconser.2024.103960","DOIUrl":null,"url":null,"abstract":"<div><p>It is essential to avoid industrial risks when one player (retailer) does not receive all of ordered products from other player (manufacturer). In such a case, several manufacturers cannot send ordered products to the distributor due to some faults in the production. If the retail management is not sufficient to serve consumers, then the whole supply chain is under risk. Further, the government has established a mandatory beneficial trading system for controlling pollution of the atmosphere for all products. In this model, the joint profit is maximized, corresponding to certain required decision variables considering sustainable development goals. A solution procedure is discussed to determine the decisions under the risk. Results are illustrated with valid numerical examples for different scenarios. The model shows that the profit is $522,649/cycle, which is obtained from the numerical experiment. Further, managerial insights and conclusions are discussed to analyze applications of the model. It is found that the risk can be reduced with the proper control of retail management such that satisfaction level of consumer is high.</p></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":null,"pages":null},"PeriodicalIF":11.0000,"publicationDate":"2024-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Risk due to insufficient retail service management considering satisfaction level for distributor and consumer\",\"authors\":\"Mitali Sarkar , Baishakhi Ganguly , Himani Dem , Moumita Pramanik , Biswajit Sarkar , Nilkamal Bar , Sarla Pareek , Leopoldo Eduardo Cárdenas-Barrón\",\"doi\":\"10.1016/j.jretconser.2024.103960\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>It is essential to avoid industrial risks when one player (retailer) does not receive all of ordered products from other player (manufacturer). In such a case, several manufacturers cannot send ordered products to the distributor due to some faults in the production. If the retail management is not sufficient to serve consumers, then the whole supply chain is under risk. Further, the government has established a mandatory beneficial trading system for controlling pollution of the atmosphere for all products. In this model, the joint profit is maximized, corresponding to certain required decision variables considering sustainable development goals. A solution procedure is discussed to determine the decisions under the risk. Results are illustrated with valid numerical examples for different scenarios. The model shows that the profit is $522,649/cycle, which is obtained from the numerical experiment. Further, managerial insights and conclusions are discussed to analyze applications of the model. It is found that the risk can be reduced with the proper control of retail management such that satisfaction level of consumer is high.</p></div>\",\"PeriodicalId\":48399,\"journal\":{\"name\":\"Journal of Retailing and Consumer Services\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":11.0000,\"publicationDate\":\"2024-07-04\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Retailing and Consumer Services\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S096969892400256X\",\"RegionNum\":1,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"BUSINESS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Retailing and Consumer Services","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S096969892400256X","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
Risk due to insufficient retail service management considering satisfaction level for distributor and consumer
It is essential to avoid industrial risks when one player (retailer) does not receive all of ordered products from other player (manufacturer). In such a case, several manufacturers cannot send ordered products to the distributor due to some faults in the production. If the retail management is not sufficient to serve consumers, then the whole supply chain is under risk. Further, the government has established a mandatory beneficial trading system for controlling pollution of the atmosphere for all products. In this model, the joint profit is maximized, corresponding to certain required decision variables considering sustainable development goals. A solution procedure is discussed to determine the decisions under the risk. Results are illustrated with valid numerical examples for different scenarios. The model shows that the profit is $522,649/cycle, which is obtained from the numerical experiment. Further, managerial insights and conclusions are discussed to analyze applications of the model. It is found that the risk can be reduced with the proper control of retail management such that satisfaction level of consumer is high.
期刊介绍:
The Journal of Retailing and Consumer Services is a prominent publication that serves as a platform for international and interdisciplinary research and discussions in the constantly evolving fields of retailing and services studies. With a specific emphasis on consumer behavior and policy and managerial decisions, the journal aims to foster contributions from academics encompassing diverse disciplines. The primary areas covered by the journal are:
Retailing and the sale of goods
The provision of consumer services, including transportation, tourism, and leisure.