Crowdsourced bug report severity prediction based on text and image understanding via heterogeneous graph convolutional networks

In the process of crowdsourced testing, massive bug reports are submitted. Among them, the severity level of the bug report is an important indicator for traigers of crowdsourced platforms to arrange the order of reports efficiently so that developers can prioritize high-severity defects. A lot of work has been devoted to the study of automatically assigning severity levels to a large number of bug reports in crowdsourcing test systems. The research objects of these works are standard bug reports, focusing on the text part of the report, using various feature engineering methods and classification techniques. However, while achieving good performance, these methods still need to overcome two challenges: no consideration of image information in mobile testing and discontinuous semantic information of words in bug reports. In this paper, we propose a new method of severity prediction by using heterogeneous graph convolutional networks with screenshots (SPHGCN-S), which combines text features and screenshots information to understand the report more comprehensively. In addition, our approach applies the heterogeneous graph convolutional network (HGCN) architecture, which can capture the global word information to alleviate the semantic problem of word discontinuity and underlying relations between reports. We conduct a comprehensive study to compare seven commonly adopted bug report severity prediction methods with our approach. The experimental results show that our approach SPHGCN-S can improve severity prediction performance and effectively predict reports with high severity.