{"title":"有困难的客户自愿使用自助服务技术（SST）的重要性","authors":"Liu Ting, Jiseon Ahn","doi":"10.1080/09593969.2024.2358788","DOIUrl":null,"url":null,"abstract":"Despite the growth in self-service technology (SST) usage in service settings, SST-centric service is difficult for some customers. Thus, this paper addresses how voluntary use of SST influences cu...","PeriodicalId":501402,"journal":{"name":"The International Review of Retail, Distribution and Consumer Research","volume":"64 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Importance of voluntary usage among customers with difficulty using self-service technology (SST)\",\"authors\":\"Liu Ting, Jiseon Ahn\",\"doi\":\"10.1080/09593969.2024.2358788\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Despite the growth in self-service technology (SST) usage in service settings, SST-centric service is difficult for some customers. Thus, this paper addresses how voluntary use of SST influences cu...\",\"PeriodicalId\":501402,\"journal\":{\"name\":\"The International Review of Retail, Distribution and Consumer Research\",\"volume\":\"64 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-05-27\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"The International Review of Retail, Distribution and Consumer Research\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/09593969.2024.2358788\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"The International Review of Retail, Distribution and Consumer Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/09593969.2024.2358788","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Importance of voluntary usage among customers with difficulty using self-service technology (SST)
Despite the growth in self-service technology (SST) usage in service settings, SST-centric service is difficult for some customers. Thus, this paper addresses how voluntary use of SST influences cu...
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