A Qualitative Evaluation of the Warm Banks Scheme as a Response to the Cost-of-Living Crisis in North East England

Fuel poverty was a significant problem during the cost-of-living crisis that started in 2021 as energy prices increased. Local authorities launched warm bank schemes around the United Kingdom to address this problem by providing warm spaces for residents to visit who could not heat their homes. This paper reports on an evaluation of the warm bank scheme launched by South Tyneside Council in winter 2022, locally known as Welcoming Places. Over 70 locations were opened around the borough. The evaluation consisted of two stages. In stage 1, we conducted semistructured interviews (n = 16) with residents who attended Welcoming Places and two focus groups with people running them (n = 9). In stage 2, we discussed the initial findings from stage 1 in a focus group with residents (n = 8). Three major themes are presented: “help and support with the cost-of-living crisis,” “it’s worth its weight in gold,” and “capability and strength of Welcoming Places.” This is one of the first evaluations of a warm bank scheme in England. We illustrate how the Welcoming Places in South Tyneside were used and experienced by residents. The scheme was valued by residents, provided significant support during the cost-of-living crisis, and had a positive impact on self-reported mental health among participants. Warm bank schemes offer a practical, rapid public health response to the cost-of-living crisis for local authorities as well as improving residents’ mental health and well-being; however, holistic approaches must be taken to address the underlying causes of fuel poverty.