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引用次数: 0
摘要
本研究借鉴态度改变的平衡理论,探讨了品牌个性对消费者与品牌关系的影响,特别是对品牌喜爱(BL)和品牌厌恶(BH)的影响,及其对购买意向的后续影响。研究还探讨了与廉价航空品牌相关的负面传播是否会调节这些关系,从而可能增加或减少购买意向。根据对 200 名葡萄牙消费者的调查数据,采用了结构方程模型和 Hayes 的 PROCESS 宏进行分析。结果表明,所选的品牌个性维度对BL有积极影响,对BH有消极影响,而BL和BH都会影响购买意向。此外,还发现 "不良 "沟通会缓和品牌个性与购买意向之间的关系。这项研究通过探讨航空服务业中的这些关系为品牌文献做出了贡献,并强调了在这种情况下考虑品牌负面信息对消费者与品牌情感关系的影响的重要性。
Do You Love Me, or Do You Hate Me? Bad Communication’s Effect on Low-Cost Airline Brand
This study examined the influence of brand personality on consumer–brand relationships, specifically brand love (BL) and brand hate (BH), and their subsequent impact on purchase intention, drawing from the balance theory of attitude change. It also investigated whether negative communication associated with a low-cost airline brand moderates these relationships, potentially increasing or decreasing purchase intention. Structural equation modelling and Hayes’s PROCESS macro were employed for analysis based on data from a survey of 200 Portuguese consumers. Results indicate that the selected dimensions of brand personality positively influence BL and negatively influence BH, while both BL and BH impact purchase intention. Additionally, ‘Bad’ communication was found to moderate the relationship between BL/BH and purchase intention. This research contributes to the branding literature by exploring these relationships within the airline service sector and underscores the significance of considering the impact of negative brand information on emotional consumer–brand relationships in this context.
期刊介绍:
Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance.
Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.