在印度尼西亚万丹省南丹格朗的 Kopi Praja Bintaro,商店氛围对购买决策的影响以及作为干预变量的游客满意度

Filma Festivalia, RMW Agie Pradipta, Mira Maharani
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引用次数: 0

摘要

本研究旨在确定印度尼西亚万丹省南丹格朗市 Kopi Praja Bintaro 的商店氛围对购买决策的影响,以及作为干预变量的游客满意度。本研究为定量描述性研究,采用意外抽样法进行路径分析;样本量为 100 名受访者。数据收集技术是通过发放李克特量表 1 至 5 分的调查问卷。研究结果表明:(1)商店氛围对游客满意度有显著影响;(2)游客满意度对购买决策有显著影响;(3)商店氛围通过游客满意度对购买决策有显著影响。Kopi Praja Bintaro South Tangerang 的氛围为游客创造了舒适、友好和满意的积极体验。这可以提高顾客满意度,建立长期关系,并扩大这些地方在当地社区的知名度。必须保持友好和有趣的氛围,让员工窥视并给予公开反馈,以提高服务质量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Influence of Store Atmosphere on Purchasing Decisions and Visitor Satisfaction as an Intervening Variable at Kopi Praja Bintaro, South Tangerang, Banten Province, Indonesia
This research aims to determine the effect of store atmosphere on purchasing decisions and visitor satisfaction as an intervening variable at Kopi Praja Bintaro, South Tangerang, Banten Province, Indonesia. This type of research is quantitative descriptive with path analysis using Accidental Sampling; the sample size is 100 respondents. The data collection technique is by distributing questionnaires with a Likert scale of 1 to 5. The research results show: (1) The shop atmosphere has a significant effect on visitor satisfaction; (2) Visitor satisfaction has a significant effect on purchasing decisions; (3) The store atmosphere has a significant effect on purchasing decisions through visitor satisfaction. The atmosphere at Kopi Praja Bintaro South Tangerang creates a positive experience for visitors that is comfortable, friendly, and satisfying. This increases customer satisfaction, builds long-term relationships, and expands the popularity of these places in the local community. It is essential to maintain a friendly and fun atmosphere with staff peering in and giving open feedback to improve the quality of service.
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