{"title":"地方政府危机公关策略:拖欠雇员收入额外付款要求案例研究","authors":"M. Amin, Mujahid Mujahid, Nur Alim Djalil","doi":"10.37899/journallabisecoman.v5i3.1235","DOIUrl":null,"url":null,"abstract":"In handling the crisis, the Regional Government of Penajam Paser Utara Regency carried out crisis identification first, carried out rapid research into the phenomena that occurred by observing the situation so that crisis management was right on target. Crisis analysis is also carried out, namely the regional government analyzes the data that has been collected to take strategic steps. The crisis communication strategies applied in this crisis case are 1) Diminish strategies, namely by means of justification and excuse strategies, 2) Rebuild strategies, namely by means of compensation, apology, and 3) Reinforcing / Bolstering strategies, namely by means of victimage. There are several factors inhibiting the implementation of crisis communication, including a lack of transparency or openness towards communication carried out by the Regional Government. Researchers recommend forming a team to handle the crisis that occurred. As well as the Regional Government to be more active in communicating or having direct contact with ASN, especially those at staff level.","PeriodicalId":116609,"journal":{"name":"Journal La Bisecoman","volume":" June","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Local Government Crisis Communication Strategy: Case Study of Demands for Arrears in Employee Income Additional Payments\",\"authors\":\"M. Amin, Mujahid Mujahid, Nur Alim Djalil\",\"doi\":\"10.37899/journallabisecoman.v5i3.1235\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"In handling the crisis, the Regional Government of Penajam Paser Utara Regency carried out crisis identification first, carried out rapid research into the phenomena that occurred by observing the situation so that crisis management was right on target. Crisis analysis is also carried out, namely the regional government analyzes the data that has been collected to take strategic steps. The crisis communication strategies applied in this crisis case are 1) Diminish strategies, namely by means of justification and excuse strategies, 2) Rebuild strategies, namely by means of compensation, apology, and 3) Reinforcing / Bolstering strategies, namely by means of victimage. There are several factors inhibiting the implementation of crisis communication, including a lack of transparency or openness towards communication carried out by the Regional Government. Researchers recommend forming a team to handle the crisis that occurred. As well as the Regional Government to be more active in communicating or having direct contact with ASN, especially those at staff level.\",\"PeriodicalId\":116609,\"journal\":{\"name\":\"Journal La Bisecoman\",\"volume\":\" June\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-06-10\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal La Bisecoman\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.37899/journallabisecoman.v5i3.1235\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal La Bisecoman","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.37899/journallabisecoman.v5i3.1235","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
摘要
在处理危机的过程中,Penajam Paser Utara 地区政府首先进行了危机识别,通过观察情况对发生的现象进行了快速研究,使危机管理有的放矢。此外,还进行了危机分析,即地区政府对收集到的数据进行分析,以采取战略性措施。本危机案例中采用的危机公关策略有:1)削弱策略,即通过辩解和借口策略;2)重建策略,即通过赔偿和道歉策略;3)强化/加强策略,即通过受害者策略。有几个因素阻碍了危机公关的实施,其中包括地区政府开展的公关活动缺乏透明度或公开性。研究人员建议组建一个团队来处理所发生的危机。地区政府也应更积极地与 ASN(尤其是工作人员层面的 ASN)进行沟通或直接联系。
Local Government Crisis Communication Strategy: Case Study of Demands for Arrears in Employee Income Additional Payments
In handling the crisis, the Regional Government of Penajam Paser Utara Regency carried out crisis identification first, carried out rapid research into the phenomena that occurred by observing the situation so that crisis management was right on target. Crisis analysis is also carried out, namely the regional government analyzes the data that has been collected to take strategic steps. The crisis communication strategies applied in this crisis case are 1) Diminish strategies, namely by means of justification and excuse strategies, 2) Rebuild strategies, namely by means of compensation, apology, and 3) Reinforcing / Bolstering strategies, namely by means of victimage. There are several factors inhibiting the implementation of crisis communication, including a lack of transparency or openness towards communication carried out by the Regional Government. Researchers recommend forming a team to handle the crisis that occurred. As well as the Regional Government to be more active in communicating or having direct contact with ASN, especially those at staff level.