{"title":"社区感对养老社区居民满意度、行为意向和生活满意度的影响","authors":"Suja Chaulagain, Jianwen Li, Abraham Pizam","doi":"10.1016/j.ijhm.2024.103822","DOIUrl":null,"url":null,"abstract":"<div><p>This study examined the impact of sense of community (SOC) on senior living community (SLC) residents’ satisfaction. Additionally, the influence of satisfaction on overall life satisfaction was examined. The current study further investigated the impact of satisfaction on word-of-mouth (WOM) intentions toward the SLC in which they currently reside and toward moving to any other SLC. The data were collected from 274 SLC residents in the US. Structural equation modeling (SEM) was used to test the study hypotheses. The study found that all SOC dimensions significantly influenced residents’ satisfaction, and residents’ satisfaction positively impacted their satisfaction with life and WOM intentions toward the SLC, and toward moving to any other SLC. The study results offer substantial academic contributions by providing a deeper understanding of the factors influencing resident satisfaction and practical implications for SLC operators, suggesting strategies to improve resident satisfaction, and ultimately, foster positive word-of-mouth intentions.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9000,"publicationDate":"2024-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"The impact of sense of community on residents’ satisfaction, behavioral intentions, and life satisfaction in senior living communities\",\"authors\":\"Suja Chaulagain, Jianwen Li, Abraham Pizam\",\"doi\":\"10.1016/j.ijhm.2024.103822\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>This study examined the impact of sense of community (SOC) on senior living community (SLC) residents’ satisfaction. Additionally, the influence of satisfaction on overall life satisfaction was examined. The current study further investigated the impact of satisfaction on word-of-mouth (WOM) intentions toward the SLC in which they currently reside and toward moving to any other SLC. The data were collected from 274 SLC residents in the US. Structural equation modeling (SEM) was used to test the study hypotheses. The study found that all SOC dimensions significantly influenced residents’ satisfaction, and residents’ satisfaction positively impacted their satisfaction with life and WOM intentions toward the SLC, and toward moving to any other SLC. The study results offer substantial academic contributions by providing a deeper understanding of the factors influencing resident satisfaction and practical implications for SLC operators, suggesting strategies to improve resident satisfaction, and ultimately, foster positive word-of-mouth intentions.</p></div>\",\"PeriodicalId\":48444,\"journal\":{\"name\":\"International Journal of Hospitality Management\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":9.9000,\"publicationDate\":\"2024-06-04\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Hospitality Management\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0278431924001348\",\"RegionNum\":1,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431924001348","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
The impact of sense of community on residents’ satisfaction, behavioral intentions, and life satisfaction in senior living communities
This study examined the impact of sense of community (SOC) on senior living community (SLC) residents’ satisfaction. Additionally, the influence of satisfaction on overall life satisfaction was examined. The current study further investigated the impact of satisfaction on word-of-mouth (WOM) intentions toward the SLC in which they currently reside and toward moving to any other SLC. The data were collected from 274 SLC residents in the US. Structural equation modeling (SEM) was used to test the study hypotheses. The study found that all SOC dimensions significantly influenced residents’ satisfaction, and residents’ satisfaction positively impacted their satisfaction with life and WOM intentions toward the SLC, and toward moving to any other SLC. The study results offer substantial academic contributions by providing a deeper understanding of the factors influencing resident satisfaction and practical implications for SLC operators, suggesting strategies to improve resident satisfaction, and ultimately, foster positive word-of-mouth intentions.
期刊介绍:
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.