通过工作满意度的中介作用和社会支持的调节作用看 LMX 和工作压力对警务人员服务质量的影响

IF 4.6 Q2 MATERIALS SCIENCE, BIOMATERIALS

ACS Applied Bio Materials Pub Date : 2024-05-05 DOI:10.1177/23197145241244596

Mohit Yadav, M. Naim, Nitin Vihari Poluru, Yatish Joshi, A. Srivastava

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引用次数: 0

摘要

本研究探讨了领导-成员交换（LMX）和工作压力如何影响警务人员的服务水平，同时考虑了工作满意度的中介效应和社会支持的调节效应。研究采用结构方程模型对来自北印度的 1,273 人和 552 名警务人员的数据进行了分析。研究结果表明，工作满意度在工作压力和 LMX 对服务质量的良好影响之间起到了缓冲作用。特别是在中等和较高水平上，社会支持会降低工作满意度在 LMX 与服务质量之间以及工作压力与服务质量之间的中介效应。本研究通过提出一个全面的框架来解决工作压力、工作满意度、LMX 和社会支持等问题，为提高印度警务人员的服务质量提供了启示。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The Impact of LMX and Job Stress on Service Quality of Police Personnel Through the Mediating Role of Job Satisfaction and Moderating Role of Social Support

This study examines how leader–member exchange (LMX) and job stress affect the calibre of service provided by police personnel, considering the mediating effects of job satisfaction and the moderating effects of social support. Structural equation modelling was used to analyse data from 1,273 people from North India and 552 police personnel. According to the findings, job satisfaction acts as a buffer between job stress and the good effects of LMX on service quality. Particularly at moderate and higher levels, social support reduces the mediation effect of job satisfaction between LMX and service quality as well as between job stress and service quality. This study offers insights to improve service quality for Indian police personnel through the presentation of a comprehensive framework that tackles job stress, job satisfaction, LMX and social support.

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来源期刊

ACS Applied Bio Materials Chemistry-Chemistry (all)

CiteScore

9.40

自引率

2.10%

发文量

464

期刊介绍： ACS Applied Bio Materials is an interdisciplinary journal publishing original research covering all aspects of biomaterials and biointerfaces including and beyond the traditional biosensing, biomedical and therapeutic applications. The journal is devoted to reports of new and original experimental and theoretical research of an applied nature that integrates knowledge in the areas of materials, engineering, physics, bioscience, and chemistry into important bio applications. The journal is specifically interested in work that addresses the relationship between structure and function and assesses the stability and degradation of materials under relevant environmental and biological conditions.