DIGITAL TRANSFORMATION OF PUBLIC PENSIONS: A CASE STUDY OF FOUR EUROPEAN COUNTRIES

This paper delves into the pension systems of four European nations – Lithuania, Latvia, Estonia and Romania – offering a comprehensive analysis of their respective structures, digitalization efforts and potential for harnessing artificial intelligence (AI) for public benefit. It paints a vivid portrait of the various approaches to pension systems and digitalization strategies in these four European countries. It illuminates the potential of AI and technology to drive progress in the public sector, ultimately improving citizen well-being and government efficiency. The comparison of the four national systems is made in order to understand Romania’s situation in the Eastern European landscape. In Romania, the National Public Pension House is in a complex process of evolution in terms of improving access to electronic services, increasing the quality of information and communication technology so that all institutions have the possibility of multiple interactions both with the citizen and with the business environment and with other central and local public institutions, being in fact optimization and de-bureaucratization measures. Within the National Recovery and Resilience Plan, the Reform of the pension system was foreseen, a major and complex reform, which also includes the milestone – Operational efficiency and advanced electronic services for the national pension system through digitization – with a deadline of completion by the date of December 31, 2024, with several directions of development.