Aviation Operators’ Total Loads Analysis by Multi-Criteria Decision-Making

The aviation operator's role and duties undergo a dramatic change from direct engagement to information management and surveillance in today's advanced aviation environment. In this modern and highly automated working environment, operators must handle various information, data, and transmission during operations, particularly while making decisions in specific situations. The total load system of operators (information, communication, mental, task, and workload) has been fundamentally reshaped in response to these dynamic changes. The highly automated system is linked to unbalanced operator loads, unanticipated losses in situation awareness, inappropriate decision-making quality, and higher stress levels. This research employs the Analytical Hierarchy Process (AHP) as a foundational framework, integrating the Fuzzy Analytical Hierarchy Process (FAHP) on the AHP model to address uncertainties and applying the Technique for Order of Preference by Similarity to the Ideal Solution (TOPSIS) for ranking the aviation operators' total loads. online Survey distributed among 63 experts across four aviation operator groups: less experienced pilots, expert pilots, less experienced Air Traffic Controllers (ATCOs), and experienced ATCOs. serves to evaluate the pivotal characteristics of the operators' total loads model. The results highlighted the communication load's effect on the aviation operators specifically the level of the language as well the workload specifically both practicing referring to the experience and skills.