Hanif Ur Rahman , Alberto Rodrigues da Silva , Asaad Alzayed , Mushtaq Raza
{"title":"关于软件维护离岸外包决策的系统性文献综述","authors":"Hanif Ur Rahman , Alberto Rodrigues da Silva , Asaad Alzayed , Mushtaq Raza","doi":"10.1016/j.infsof.2024.107475","DOIUrl":null,"url":null,"abstract":"<div><h3>Context</h3><p>Over the last decades, the rapid expansion of the internet has prompted an increasing number of organizations that have taken their work global and have outsourced their information technology (IT) activities to specialized suppliers. The longest part of the software life cycle includes software maintenance, which consumes 60-70% of the total IT budget. Therefore, organizations have adopted offshoring strategies to reduce maintenance costs and free up resources to focus on their core competencies. Offshore outsourcing decision-making involves technical, social, and other influencing factors; however, there is a limited understanding of the key factors associated with offshoring software maintenance within the global software development context.</p></div><div><h3>Objective</h3><p>This work presents the factors that have influenced the decision-making process of offshoring software maintenance. Further, this research sheds light on decision-making by identifying the models, frameworks, and software tools used within this context.</p></div><div><h3>Method</h3><p>A systematic literature review is conducted, delving into the factors related to the decision-making and analyzing the models, frameworks and tools supporting offshoring software maintenance.</p></div><div><h3>Results</h3><p>This study identifies the top 10 key factors concerning the decision-making process, namely human communication, cost reduction, organizational and employee maturity, project management practices, IT infrastructure support, language constraints, knowledge-based support, changes in requirements, legal issues and cultural diversity. In addition, the models, frameworks, and tools used in the decision-making process of software maintenance are analyzed, and research gaps are identified.</p></div><div><h3>Conclusion</h3><p>The findings reveal that the software industry lacks effective and efficient models tailored explicitly for software offshoring within the global software development landscape. Overall, this study provides valuable insights into the decision-making dynamics of software maintenance offshoring by identifying key factors and research gaps that can pave the way for developing more effective decision support systems.</p></div>","PeriodicalId":54983,"journal":{"name":"Information and Software Technology","volume":"172 ","pages":"Article 107475"},"PeriodicalIF":3.8000,"publicationDate":"2024-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"A Systematic Literature Review on Software Maintenance Offshoring Decisions\",\"authors\":\"Hanif Ur Rahman , Alberto Rodrigues da Silva , Asaad Alzayed , Mushtaq Raza\",\"doi\":\"10.1016/j.infsof.2024.107475\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><h3>Context</h3><p>Over the last decades, the rapid expansion of the internet has prompted an increasing number of organizations that have taken their work global and have outsourced their information technology (IT) activities to specialized suppliers. The longest part of the software life cycle includes software maintenance, which consumes 60-70% of the total IT budget. Therefore, organizations have adopted offshoring strategies to reduce maintenance costs and free up resources to focus on their core competencies. Offshore outsourcing decision-making involves technical, social, and other influencing factors; however, there is a limited understanding of the key factors associated with offshoring software maintenance within the global software development context.</p></div><div><h3>Objective</h3><p>This work presents the factors that have influenced the decision-making process of offshoring software maintenance. Further, this research sheds light on decision-making by identifying the models, frameworks, and software tools used within this context.</p></div><div><h3>Method</h3><p>A systematic literature review is conducted, delving into the factors related to the decision-making and analyzing the models, frameworks and tools supporting offshoring software maintenance.</p></div><div><h3>Results</h3><p>This study identifies the top 10 key factors concerning the decision-making process, namely human communication, cost reduction, organizational and employee maturity, project management practices, IT infrastructure support, language constraints, knowledge-based support, changes in requirements, legal issues and cultural diversity. In addition, the models, frameworks, and tools used in the decision-making process of software maintenance are analyzed, and research gaps are identified.</p></div><div><h3>Conclusion</h3><p>The findings reveal that the software industry lacks effective and efficient models tailored explicitly for software offshoring within the global software development landscape. Overall, this study provides valuable insights into the decision-making dynamics of software maintenance offshoring by identifying key factors and research gaps that can pave the way for developing more effective decision support systems.</p></div>\",\"PeriodicalId\":54983,\"journal\":{\"name\":\"Information and Software Technology\",\"volume\":\"172 \",\"pages\":\"Article 107475\"},\"PeriodicalIF\":3.8000,\"publicationDate\":\"2024-04-21\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Information and Software Technology\",\"FirstCategoryId\":\"94\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0950584924000806\",\"RegionNum\":2,\"RegionCategory\":\"计算机科学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"COMPUTER SCIENCE, INFORMATION SYSTEMS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information and Software Technology","FirstCategoryId":"94","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0950584924000806","RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
A Systematic Literature Review on Software Maintenance Offshoring Decisions
Context
Over the last decades, the rapid expansion of the internet has prompted an increasing number of organizations that have taken their work global and have outsourced their information technology (IT) activities to specialized suppliers. The longest part of the software life cycle includes software maintenance, which consumes 60-70% of the total IT budget. Therefore, organizations have adopted offshoring strategies to reduce maintenance costs and free up resources to focus on their core competencies. Offshore outsourcing decision-making involves technical, social, and other influencing factors; however, there is a limited understanding of the key factors associated with offshoring software maintenance within the global software development context.
Objective
This work presents the factors that have influenced the decision-making process of offshoring software maintenance. Further, this research sheds light on decision-making by identifying the models, frameworks, and software tools used within this context.
Method
A systematic literature review is conducted, delving into the factors related to the decision-making and analyzing the models, frameworks and tools supporting offshoring software maintenance.
Results
This study identifies the top 10 key factors concerning the decision-making process, namely human communication, cost reduction, organizational and employee maturity, project management practices, IT infrastructure support, language constraints, knowledge-based support, changes in requirements, legal issues and cultural diversity. In addition, the models, frameworks, and tools used in the decision-making process of software maintenance are analyzed, and research gaps are identified.
Conclusion
The findings reveal that the software industry lacks effective and efficient models tailored explicitly for software offshoring within the global software development landscape. Overall, this study provides valuable insights into the decision-making dynamics of software maintenance offshoring by identifying key factors and research gaps that can pave the way for developing more effective decision support systems.
期刊介绍：
Information and Software Technology is the international archival journal focusing on research and experience that contributes to the improvement of software development practices. The journal''s scope includes methods and techniques to better engineer software and manage its development. Articles submitted for review should have a clear component of software engineering or address ways to improve the engineering and management of software development. Areas covered by the journal include:
• Software management, quality and metrics,
• Software processes,
• Software architecture, modelling, specification, design and programming
• Functional and non-functional software requirements
• Software testing and verification & validation
• Empirical studies of all aspects of engineering and managing software development
Short Communications is a new section dedicated to short papers addressing new ideas, controversial opinions, "Negative" results and much more. Read the Guide for authors for more information.
The journal encourages and welcomes submissions of systematic literature studies (reviews and maps) within the scope of the journal. Information and Software Technology is the premiere outlet for systematic literature studies in software engineering.
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号
