无家可归者社区采用以人为本的设计方法进行项目评估和改进

Conner Olson, Stuart W. Grande, William Toran, William Walsh
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引用次数: 0

摘要

在新住房项目的开发和实施过程中,无家可归者往往缺席。越来越多的证据表明,健康与住房之间存在联系,如果没有长期无家可归者的参与和洞察力,设计解决方案似乎是无效的。本研究介绍了一种计划和产品评估方法,无家可归者可以利用这种方法来确定新产品的价值,然后根据评估结果设计改进方案。具体来说,本文报告了对一本介绍新型无家可归者住房运作的手册进行评估的经验。研究小组成员包括有无家可归经历的人,他们通过访谈对手册中的计划进行了评估,分析了这些结果,并根据计划评估结果设计了住房运营的改进方案。研究小组对访谈数据进行了参与式分析,然后采用以人为本的设计方法,在分析的基础上提出了改进运营计划的想法和概念。评估确定了运营计划中四个高度优先的问题,小组随后设计了三个独特的解决方案来解决这些问题。该项目表明,有无家可归经历的人可以作为平等的合作伙伴参与计划评估,并根据他们的评估结果进行后续的计划改进设计。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Program Evaluation and Improvement by a Homeless Community Using a Human Centered Design Approach
People experiencing homelessness are often absent from the development and implementation of new housing projects. As mounting evidence demonstrates the link between health and housing, it seems ineffective to design solutions without the participation and insight of those who are chronically unhoused. This study describes a method for program and product evaluation that people with lived experience of homelessness can use to determine the value of new offerings and then design improvements based on their evaluation. Specifically, this article reports the experience of evaluating a handbook describing the operations of a new type of housing for people experiencing homelessness. The research team, which included people with lived experience of homelessness, performed interviews to evaluate plans in the handbook, analyzed those results, and designed improvements in the operations of the housing based on the program evaluation. The team utilized participatory analysis of the interview data and then used a Human-Centered Design approach to generate ideas based on the analysis and develop concepts to improve the operational plan. The evaluation identified four high-priority problems with the operational plan and the group then designed three unique solutions to address those problems. This project demonstrates that people with lived experience of homelessness can participate as equal partners in the evaluation of a program and the subsequent program improvement design that was based on their evaluations.
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