PENGARUH ONLINE CUSTOMER REVIEW, HARGA DAN ONLINE CUSTOMER RATTING TERHADAP KEPUTUSAN PEMBELIAN MELALUI TOKOPEDIA (Studi Pada Konsumen Toko Online Ventela Store Official di Kota Medan)

Eko Arianto Purba, Feby Aulia Safrin
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引用次数: 0

摘要

本研究旨在分析在线顾客评论、价格和在线顾客评分对棉兰市 Ventela 商店消费者购买决策的影响。在线顾客评论、价格和在线顾客评分对员工绩效的影响将同时进行部分分析。本研究采用的研究形式是联想法定量研究。抽样采用非概率抽样技术,以 100 名受访者为样本。研究结果表明本研究结果表明,在线客户评价和在线客户评论对消费者的购买决策有显著影响,既有部分影响,也有同时(共同)影响。但是,价格对消费者的购买决策没有明显影响。因此,本研究的结果对棉兰市 Ventela 商店管理层改进营销策略和员工绩效管理有重要贡献。Ventela 商店管理层可以利用在线客户评论和评级作为改善消费者购买决策和员工绩效的因素之一。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
PENGARUH ONLINE CUSTOMER REVIEW, HARGA DAN ONLINE CUSTOMER RATTING TERHADAP KEPUTUSAN PEMBELIAN MELALUI TOKOPEDIA (Studi Pada Konsumen Toko Online Ventela Store Official di Kota Medan)
This study aims to analyze how the influence of online customer reviews, prices and online customer ratting on consumer purchasing decisions Ventela store in Medan city. The influence between online costumer reviews, prices and online costumer ratting will be analyzed partially and simultaneously on employee performance. The form of research used in this research is quantitative research with an associative approach. Sampling was done through non-probability sampling techniques and used 100 respondents as samples. The research findings show that: The results of this study indicate that Online customer review and Online customer review have a significant effect, both partially and simultaneously (together) on consumer purchasing decisions. However, price has no significant effect on consumer purchasing decisions. Thus, the results of this study make an important contribution to the management of Ventela stores in Medan city in improving marketing strategies and employee performance management. Ventela store management can utilize online customer reviews and ratings as one of the factors that can improve consumer purchasing decisions and employee performance.
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