将平等、多样性和包容性纳入可用性测试:建议和研究议程

IF 5.3 2区 计算机科学 Q1 COMPUTER SCIENCE, CYBERNETICS
Sophie Rutter, Efpraxia Zamani , Jo McKenna-Aspell, Yuhua Wang
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引用次数: 0

摘要

技术为我们的日常生活提供支持,为了确保人们不会经常被排除在外,这些技术必须能够为更多人所使用。然而,由不同背景的人参与技术测试的情况并不常见。本文报告了与那些在可用性测试中身份代表性不足的人和可用性研究者进行的访谈和圆桌讨论,以讨论如何将平等、多样性和包容性(EDI)嵌入可用性测试中。主要发现包括:(1)当人们参与研究时,他们需要一种价值感、信任感和代入感;(2)研究者在可用性测试中嵌入EDI所面临的挑战包括组织压力、利益相关者文化、获得指导和招募你需要的人。我们向研究人员以及聘用他们的机构提出了建议。此外,我们还为用户、服务和产品的创造者、可用性研究者以及所有倡导在可用性研究中使用电子数据交换的人提出了一个研究议程。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Embedding equality, diversity and inclusion in usability testing: Recommendations and a research agenda

Technologies support our everyday lives, and to ensure that people are not routinely excluded they must be usable by the wider population. However, technologies are not commonly tested with participants from a range of backgrounds. This paper reports on interviews and roundtable discussions with people whose identities can be underrepresented in usability testing and usability researchers to discuss how equality, diversity and inclusion (EDI) can be embedded in usability testing.

Key findings include (1) when people participate in research they need a sense of value, trust and agency, and (2) challenges for researchers for embedding EDI in usability testing include organisational pressures, stakeholder culture, getting guidance and recruiting who you need. Recommendations are made to researchers, and to the organisations that employ them. Additionally, we propose a research agenda for a community of users, creators of services and products, usability researchers, and all those advocating for EDI in usability research.

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来源期刊
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies 工程技术-计算机:控制论
CiteScore
11.50
自引率
5.60%
发文量
108
审稿时长
3 months
期刊介绍: The International Journal of Human-Computer Studies publishes original research over the whole spectrum of work relevant to the theory and practice of innovative interactive systems. The journal is inherently interdisciplinary, covering research in computing, artificial intelligence, psychology, linguistics, communication, design, engineering, and social organization, which is relevant to the design, analysis, evaluation and application of innovative interactive systems. Papers at the boundaries of these disciplines are especially welcome, as it is our view that interdisciplinary approaches are needed for producing theoretical insights in this complex area and for effective deployment of innovative technologies in concrete user communities. Research areas relevant to the journal include, but are not limited to: • Innovative interaction techniques • Multimodal interaction • Speech interaction • Graphic interaction • Natural language interaction • Interaction in mobile and embedded systems • Interface design and evaluation methodologies • Design and evaluation of innovative interactive systems • User interface prototyping and management systems • Ubiquitous computing • Wearable computers • Pervasive computing • Affective computing • Empirical studies of user behaviour • Empirical studies of programming and software engineering • Computer supported cooperative work • Computer mediated communication • Virtual reality • Mixed and augmented Reality • Intelligent user interfaces • Presence ...
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