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引用次数: 0
摘要
基于资源保护理论,本研究调查了在线旅行社员工对 ChatGPT 的利益和风险感知、工作不安全感和离职意向之间的关系。此外,我们还考察了工作不安全感的中介作用和组织支持的调节作用。通过对 432 名美国 OTA 员工的抽样调查,研究结果表明,对 ChatGPT 的收益和风险的感知会显著影响对工作不安全感的感知。此外,通过感知到的工作不安全感这一中介变量,ChatGPT 感知到的收益和风险间接影响了离职意向。组织支持正向调节了感知到的好处对工作不安全感和离职意向的影响,负向调节了感知到的风险对工作不安全感和离职意向的影响,从而帮助员工应对挑战,减少不确定性。研究结果强调,组织需要营造支持性环境,以管理 ChatGPT 对 OTA 员工留任的影响。研究还讨论了其理论和实践意义。
Investigating OTA employees’ double-edged perceptions of ChatGPT: The moderating role of organizational support
Based on the conservation of resources theory, this study investigated the relationships between the online travel agency employees' perceived benefits and risks of ChatGPT, job insecurity, and turnover intention. Additionally, we also examined the mediating role of job insecurity and the moderating role of organizational support. Using data from a sample of 432 United States OTA employees, the findings demonstrated that the perceived benefits and risks of ChatGPT significantly affected perceived job insecurity. Moreover, the perceived benefits and risks of ChatGPT indirectly influenced turnover intention through the intermediary variable of perceived job insecurity. Organizational support positively moderated the impact of perceived benefits and negatively moderated perceived risks on job insecurity and turnover intentions, thus helping employees cope with challenges and reduce uncertainty. The findings underscore the need for organizations to foster supportive environments to manage the impact of ChatGPT on OTA employee retention. The theoretical and practical implications were discussed.
期刊介绍:
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.