地点、服务质量和价格对消费者购买决策的影响(Mak Hengky Restaurant Air Manna South Bengkulu 消费者案例研究)

Herry Novrianda, Lestari Lestari, Marliza Ade Fitri
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引用次数: 0

摘要

购买决策是消费者对各种备选方案进行评估,并根据某些考虑因素选择所需的一个或多个备选方案的过程。影响消费者购买决策的因素包括地理位置、服务质量和价格。本研究旨在确定地点、服务质量和价格对消费者购买决策的影响。这类研究属于定量研究,采用描述性方法。研究对象为 Mak Hengky Air Manna 餐厅的所有消费者。研究样本数为 85 人。数据收集采用问卷调查法。数据分析技术采用多元线性回归分析技术。数据分析结果得出多元线性回归方程如下:y = 1.752 + 0.373 x1 + 0.301 x2+ 0.302 x3。分析结果表明,部分地点对购买决策有显著的正向影响(tcount = 4 799,Sig = 0 000),服务质量对购买决策有显著的正向影响(tcount = 4 615,Sig = 0 000),价格对购买决策有显著的正向影响(tcount = 3.836,Sig = 0.000)。同时,地理位置、服务质量和价格对消费者的购买决策也有影响(Fcount = 114 832,Sig = 0 000)。建议 Mak Hengky 餐厅的业主能够通过提供良好的停车空间、提高服务质量以及根据消费者的看法制定有竞争力的价格来改善消费者的购买决策。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Effect of Location, Service Quality and Price on Consumer Purchasing Decisions (Case Study on Consumers of Mak Hengky Restaurant Air Manna South Bengkulu)
Purchasing decision is a process where consumers evaluate various alternative choices and choose one or more alternatives that are needed based on certain considerations. Several factors influence consumer purchasing decisions including location, service quality and price. This study aims to determine the effect of location, service quality and price on consumer purchasing decisions. This type of research is quantitative research with a descriptive approach. The population of this study were all consumers of the Mak Hengky Air Manna restaurant. The number of research samples was 85 people. Data collection was carried out using a questionnaire. The data analysis technique uses multiple linear regression analysis techniques. The results of data analysis obtained multiple linear regression equations as follows: Y = 1.752 + 0.373 X1 + 0.301 X2+ 0.302 X3. The results of the analysis show that partially location has a positive and significant effect on purchasing decisions (tcount = 4,799 and Sig = 0,000), service quality has a positive and significant effect on purchasing decisions (tcount = 4,615 and Sig = 0,000) and price has a positive and significant effect on purchasing decisions (tcount = 3.836 and Sig = 0.000). Simultaneously there is the influence of location, service quality and price on consumer purchasing decisions (Fcount = 114,832 and Sig = 0,000). It is suggested to the owner of the Mak Hengky restaurant to be able to improve consumer purchasing decisions by providing good parking space, improving service quality and setting competitive prices according to consumer perceptions.
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