社交媒体营销活动通过品牌知名度和品牌形象对 Traveloka 品牌忠诚度和情感依恋的影响

Muhammad Adrian Daffa Nadino Rinaldi, Heppy Millanyani, Nurvita Trianasari
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引用次数: 0

摘要

印尼科技发展迅速,尤其是互联网的发展,为互动提供了极大的便利。印尼互联网和社交媒体使用量的不断增加证明了互联网的发展如此迅速。本研究的目的是确定社交媒体营销活动对品牌忠诚度和情感依恋的影响,以及品牌资产(包括品牌意识和品牌资产)对这两个变量之间关系的中介作用。Traveloka 是本研究的对象,是一家从事旅游行业的公司。研究中使用的方法 研究中使用的方法是定量方法,通过使用李克特量表的调查问卷收集数据。本研究抽取的样本数量为 250 个。受访者的标准包括 Instagram Traveloka 的关注者和已经完成交易的最低 2 倍受访者。分析数据使用结构方程模型(SEM),并使用智能软件 PLS-SEM 进行处理。关键词社交媒体营销活动、品牌资产、SEM PLS、电子旅游
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Effect of Social Media Marketing Activities Through Brand Awareness and Brand Image on Brand Loyalty and Emotional Attachment in Traveloka
Growth technology Which fast especially development Internet in Indonesia Which give Lots Of convenience for do interaction. See development Internet Which so fast proven with increasing Internet and social media use in Indonesia. The purpose of this research is to determine the influence of social media marketing activities on brand loyalty and emotional attachment and brand equity which includes brand awareness and brand equity mediates the relationship between the two variables. Traveloka is the object of this research is company Which move on field industry tourist. Method study Which used in study This is method quantitative by collecting data through questionnaires that use scales likert. The number of samples taken in this research was 250 respondents. Criteria Which used for respondents covers followers from Instagram Traveloka And Already do transaction minimum 2x. Analysis data use Structural Equation Modeling (SEM) and processed using Smart software PLS-SEM. Keywords: Social Media Marketing Activities, Brand Equity, SEM PLS, E-Tourism
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