Reza Setiawan, Wulan Apriani, Khalisa Aulia Tasya, Hasyim Hasyim
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引用次数: 0
摘要
本研究旨在确定 BRI 银行 HM 棉兰分行的利率收取行为和微型企业信贷服务质量的影响。 是的。本研究采用解释性研究，即使用描述性统计方法来评估所提供的服务和利率对人们的商业信贷客户的影响之间是否存在关系。研究结果表明，受访者对服务质量的回答被认为是好的。利率的确定符合客户的期望，信贷决策类的结果显示，受访者在确定 BRI HM 银行分行时没有遇到困难。Yamin Medan 是提交 KUR 小额信贷申请的银行。
The Influence of Service Quality and Interest Rates on the Decision to Take Micro Credit at Bank BRI Medan Branch Hm. Yamin
This research aims to determine the influence of interest rate collection behavior and the quality of micro business credit services at Bank BRI, HM Medan branch. yes. This research uses explanatory research, where descriptive statistical methods are used to assess whether there is a relationship between the influence of services provided and interest rates on people's business credit customers. The research results showed that respondents' answers regarding service quality were considered good. The interest rate determination is in line with customer expectations and the results of the credit decision category show that respondents did not experience difficulty in determining the BRI HM Bank branch. Yamin Medan as the bank that submitted the KUR microcredit application.
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