高科技售后服务中的跨站点和跨代知识转移

IF 1.9 4区管理学 Q3 BUSINESS

Service Science Pub Date : 2024-03-12 DOI:10.1287/serv.2021.0052

F. S. Zijlstra, A. A. Alblas, F. Langerak

引用次数: 0

摘要

服务科学》，提前出版。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service

Service Science, Ahead of Print.

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来源期刊

Service Science Multiple-

CiteScore

3.30

自引率

4.30%

发文量

期刊介绍： Service Science publishes innovative and original papers on all topics related to service, including work that crosses traditional disciplinary boundaries. It is the primary forum for presenting new theories and new empirical results in the emerging, interdisciplinary science of service, incorporating research, education, and practice, documenting empirical, modeling, and theoretical studies of service and service systems. Topics covered include but are not limited to the following: Service Management, Operations, Engineering, Economics, Design, and Marketing Service System Analysis and Computational Simulation Service Theories and Research Methods Case Studies and Application Areas, such as healthcare, energy, finance, information technology, logistics, and public services.