Su-Chuan Liu , Tuan Trong Luu , Nhat Tan Pham , Au Due Tang
{"title":"内部企业社会责任与工作-家庭促进:组织公民行为的双重机制和情商的调节作用","authors":"Su-Chuan Liu , Tuan Trong Luu , Nhat Tan Pham , Au Due Tang","doi":"10.1016/j.jhtm.2024.02.008","DOIUrl":null,"url":null,"abstract":"<div><p>Organizational citizenship behavior (OCB) has been extensively studied in tourism research for its antecedents, with less focus on its consequences. This study aims to bridge this gap by utilizing the Conservation of Resources theory to formulate and investigate the relationship between internal corporate social responsibility (CSR) and work-family facilitation (WFF) through the mediating roles of customer-oriented OCB (CO-OCB) and environment-oriented OCB (EO-OCB). Additionally, this study explores emotional intelligence (EI) as a potential boundary condition in the linkages between internal CSR and OCBs. Based on a sample of 212 employees working for Asian airlines, the findings reveal that both customer and environment-oriented OCBs partially mediate the relationship between internal CSR and WFF. The dual mediation findings reveal that EO-OCB has a stronger mediating effect on the relationship between internal CSR and WFF than CO-OCB. Furthermore, the study shows that the impacts of internal CSR on both types of OCB are more pronounced among employees with high EI. This study contributes to the OCB literature by shedding light not only on the antecedents and outcomes of OCBs but also on the boundary conditions under which internal CSR influences OCBs.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":null,"pages":null},"PeriodicalIF":7.6000,"publicationDate":"2024-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1447677024000159/pdfft?md5=cf99b40387ece0c5f37816224545c10a&pid=1-s2.0-S1447677024000159-main.pdf","citationCount":"0","resultStr":"{\"title\":\"Internal CSR and work-family facilitation: A dual mechanism of organizational citizenship behaviors and moderating role of emotional intelligence\",\"authors\":\"Su-Chuan Liu , Tuan Trong Luu , Nhat Tan Pham , Au Due Tang\",\"doi\":\"10.1016/j.jhtm.2024.02.008\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Organizational citizenship behavior (OCB) has been extensively studied in tourism research for its antecedents, with less focus on its consequences. This study aims to bridge this gap by utilizing the Conservation of Resources theory to formulate and investigate the relationship between internal corporate social responsibility (CSR) and work-family facilitation (WFF) through the mediating roles of customer-oriented OCB (CO-OCB) and environment-oriented OCB (EO-OCB). Additionally, this study explores emotional intelligence (EI) as a potential boundary condition in the linkages between internal CSR and OCBs. Based on a sample of 212 employees working for Asian airlines, the findings reveal that both customer and environment-oriented OCBs partially mediate the relationship between internal CSR and WFF. The dual mediation findings reveal that EO-OCB has a stronger mediating effect on the relationship between internal CSR and WFF than CO-OCB. Furthermore, the study shows that the impacts of internal CSR on both types of OCB are more pronounced among employees with high EI. This study contributes to the OCB literature by shedding light not only on the antecedents and outcomes of OCBs but also on the boundary conditions under which internal CSR influences OCBs.</p></div>\",\"PeriodicalId\":51445,\"journal\":{\"name\":\"Journal of Hospitality and Tourism Management\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":7.6000,\"publicationDate\":\"2024-02-26\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.sciencedirect.com/science/article/pii/S1447677024000159/pdfft?md5=cf99b40387ece0c5f37816224545c10a&pid=1-s2.0-S1447677024000159-main.pdf\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Hospitality and Tourism Management\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S1447677024000159\",\"RegionNum\":1,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Hospitality and Tourism Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1447677024000159","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
Internal CSR and work-family facilitation: A dual mechanism of organizational citizenship behaviors and moderating role of emotional intelligence
Organizational citizenship behavior (OCB) has been extensively studied in tourism research for its antecedents, with less focus on its consequences. This study aims to bridge this gap by utilizing the Conservation of Resources theory to formulate and investigate the relationship between internal corporate social responsibility (CSR) and work-family facilitation (WFF) through the mediating roles of customer-oriented OCB (CO-OCB) and environment-oriented OCB (EO-OCB). Additionally, this study explores emotional intelligence (EI) as a potential boundary condition in the linkages between internal CSR and OCBs. Based on a sample of 212 employees working for Asian airlines, the findings reveal that both customer and environment-oriented OCBs partially mediate the relationship between internal CSR and WFF. The dual mediation findings reveal that EO-OCB has a stronger mediating effect on the relationship between internal CSR and WFF than CO-OCB. Furthermore, the study shows that the impacts of internal CSR on both types of OCB are more pronounced among employees with high EI. This study contributes to the OCB literature by shedding light not only on the antecedents and outcomes of OCBs but also on the boundary conditions under which internal CSR influences OCBs.
期刊介绍:
Journal Name: Journal of Hospitality and Tourism Management
Affiliation: Official journal of CAUTHE (Council for Australasian Tourism and Hospitality Education Inc.)
Scope:
Broad range of topics including:
Tourism and travel management
Leisure and recreation studies
Emerging field of event management
Content:
Contains both theoretical and applied research papers
Encourages submission of results of collaborative research between academia and industry.