游戏化对员工厌倦情绪和工作表现的影响†...

IF 1.6 Q3 BUSINESS, FINANCE
Zhuoyi Zhao
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引用次数: 0

摘要

本研究探讨了游戏化对员工在重复性工作过程中的厌烦情绪和工作表现的影响。在视频游戏中,战利品是一种不可预测的间歇性奖励,用于激励玩家重复无聊的操作。在一个 2 × 1 的实验室实验中,我研究了游戏化(以非货币战利品积分奖励为特点)如何影响无聊感和工作绩效。我发现,个人的意见不一。一方面,他们认识到游戏化的情感价值,认为重复的工作过程更有吸引力。另一方面,即使积分奖励不会影响他们的金钱回报,他们也会感到有违公平。我的研究结果有助于调和两套动机理论中看似矛盾的预测。虽然一些传统理论(如公平理论、期望理论和代理理论)认为不可预测的奖励会对动机产生负面影响,但动机强化理论和神经科学研究结果都表明,这些奖励有其光明的一面。由于存在反作用,我没有发现不同条件下的无聊程度或成绩有显著差异。我的研究结果表明,在用战利品积分等不可预测的奖励将重复性工作流程游戏化时,管理者需要在保持游戏化激励特性的同时解决公平性问题。本文受版权保护,保留所有权利。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Effect of Gamification on Employee Boredom and Performance*

This study investigates the effect of gamification on employee boredom and performance in a repetitive work process. In video games, loot is unpredictable, intermittent rewards used to motivate players to repeat boring actions. In a 2 × 1 laboratory experiment, I examine how gamification, featuring nonmonetary loot point rewards, may impact boredom and performance. I find that individuals have mixed opinions. On the one hand, they recognize the emotional value of gamification and find the repetitive work process more attractive. On the other hand, they experience a violation of fairness even though the point rewards do not impact their monetary payoff. My findings help reconcile the seemingly contradictory predictions from two sets of motivation theories. While some conventional theories (e.g., equity theory, expectancy theory, and agency theory) suggest that unpredictable rewards negatively affect motivation, both the reinforcement theory of motivation and findings from neuroscience research indicate a bright side to those rewards. Due to the countervailing effects, I do not find a significant difference in either boredom or performance between conditions. My results show that when gamifying repetitive work processes with unpredictable rewards such as loot points, managers need to address fairness concerns while maintaining the motivational properties of gamification.

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来源期刊
Accounting Perspectives
Accounting Perspectives BUSINESS, FINANCE-
CiteScore
2.60
自引率
0.00%
发文量
30
期刊介绍: Accounting Perspectives provides a forum for peer-reviewed applied research, analysis, synthesis and commentary on issues of interest to academics, practitioners, financial analysts, financial executives, regulators, accounting policy makers and accounting students. Articles are sought from academics and practitioners that address relevant issues in any and all areas of accounting and related fields, including financial accounting and reporting, auditing and other assurance services, management accounting and performance measurement, information systems and related technologies, tax policy and practice, professional ethics, accounting education, and related topics. Without limiting the generality of the foregoing.
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