建立和部署技术管理流程以支持组织的重要性:案例研究

IF 4.9 Q1 BUSINESS
Ahm Shamsuzzoha, Anniina Syrjälä
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引用次数: 0

摘要

当今市场竞争激烈,瞬息万变,企业必须集中精力做好流程管理,提高效率,以便迅速做出反应。研究表明,由于组织的内部程序目前没有模式化,他们甚至不一定意识到技术管理(TM)目前的主要功能。这就导致了组织中的业务运作缺乏效率。本研究旨在为案例公司的技术支持职能创建内部程序手册,并考虑如何确定流程改进的领域。由于技术支持部门是案例公司内部的一部分,它一直未能更新内部程序表以反映这一点,因此无法显示其目前在周边组织中的作用。本研究的方法分为两个阶段:绘制描述 TM 流程现有状态(现状)的泳道图模型,然后与主要利益相关者进行半结构化访谈,以确定他们的期望和变革建议。对访谈数据进行专题分析,并与当前的流程图进行比较,以确定是否可以加强技术管理流程,从而更好地协助周边组织。研究得出结论,除了在案例公司的流程图中的子流程任务层面,还需要采取进一步行动来明确技术管理的作用。此外,技术管理部门还可以开展进一步分析,优化案例公司的业务流程,以便在未来实现最大效益。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Importance to establish and deploy technical management processes to support organizations: A case study
Due to today’s intense competition and rapid changes in the market, organizations must concentrate on their process management to improve their effectiveness to be able to respond quickly. Studies have shown that organizations are not necessarily even aware of the current primary function of technical management (TM) because their internal procedures are not currently modeled. This results in a lack of efficiency in terms of how businesses operate in organizations. This study aims to create internal procedure manuals for the technical support function of a case company and considers how to pinpoint areas for process improvement. Since TM is a part of the case company internally, it has not been able to update its internal procedure charts to reflect this, so cannot show its current roles in the surrounding organization. The methodology of this study is separated into two stages: modeling swim lane diagrams describing the existing state (as-is) of TM processes and then conducting semi-structured interviews with key stakeholders to ascertain their expectations and suggestions for change. Thematic analysis of the interview data and performing a comparison with the current procedure charts are used to determine whether or not TM’s procedures can be strengthened to better assist the surrounding organization. The study concludes that further actions are needed to clarify the role of TM in ways other than in the sub-process task level in the procedure charts of the case company. In addition, TM could conduct further analysis to optimize the case company’s business processes to achieve maximum benefit in the future.
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来源期刊
CiteScore
7.50
自引率
6.10%
发文量
17
审稿时长
15 weeks
期刊介绍: The International Journal of Engineering Business Management (IJEBM) is an international, peer-reviewed, open access scientific journal that aims to promote an integrated and multidisciplinary approach to engineering, business and management. The journal focuses on issues related to the design, development and implementation of new methodologies and technologies that contribute to strategic and operational improvements of organizations within the contemporary global business environment. IJEBM encourages a systematic and holistic view in order to ensure an integrated and economically, socially and environmentally friendly approach to management of new technologies in business. It aims to be a world-class research platform for academics, managers, and professionals to publish scholarly research in the global arena. All submitted articles considered suitable for the International Journal of Engineering Business Management are subjected to rigorous peer review to ensure the highest levels of quality. The review process is carried out as quickly as possible to minimize any delays in the online publication of articles. Topics of interest include, but are not limited to: -Competitive product design and innovation -Operations and manufacturing strategy -Knowledge management and knowledge innovation -Information and decision support systems -Radio Frequency Identification -Wireless Sensor Networks -Industrial engineering for business improvement -Logistics engineering and transportation -Modeling and simulation of industrial and business systems -Quality management and Six Sigma -Automation of industrial processes and systems -Manufacturing performance and productivity measurement -Supply Chain Management and the virtual enterprise network -Environmental, legal and social aspects -Technology Capital and Financial Modelling -Engineering Economics and Investment Theory -Behavioural, Social and Political factors in Engineering
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