Digital resilience framework for managing crisis: A qualitative study in the higher education and research sector

Australia's Higher Education and Research Sector (HERS) must adopt digital resilience strategies to tackle cybersecurity challenges and manage major crises effectively. In this study, we have developed a digital resilience framework to mitigate these cybersecurity issues. Our findings suggest a range of keystone factors for crisis management, such as implementing cybersecurity awareness programmes, providing cyber support, redefining roles and responsibilities, implying risk management tools, partnerships with external security organizations, introducing policies, reconfiguring technologies, adopting new technologies, and evaluating current changes to combat these issues. These keystone factors will help achieve digital resilience and significantly minimize cybersecurity issues in HERS, not only during the current major crisis but also in the future. This research offers valuable theoretical and practical contributions that can be applied beyond the context of the recent crisis.