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智能旅游技术属性对感知有用性、服务体验评价和经营绩效的影响：酒店员工的视角

IF 2.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2024-02-05 DOI:10.1080/1528008x.2024.2313194
Pimtong Tavitiyaman, Xinyan Zhang, Jing (Bill) Xu, Bruce Tsui
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引用次数: 0

摘要

酒店员工在通过智能旅游技术（STT）提升客人服务体验和业务绩效方面发挥着重要作用。本研究探讨了酒店员工与智能旅游技术（STT）之间的关系。
本文章由计算机程序翻译，如有差异，请以英文原文为准。
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Impact of Smart Tourism Technology Attributes on Perceived Usefulness, Service Experience Evaluation, and Business Performance: A Perspective of Hotel Employees
Hotel employees play an important role in enhancing guests’ service experience and business performance through smart tourism technology (STT) attributes. This study explores the relationships amon...
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来源期刊
Journal of Quality Assurance in Hospitality & Tourism
Journal of Quality Assurance in Hospitality & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
7.00
自引率
18.20%
发文量
75
期刊介绍： The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve: -Organizational development and improvement -Operational and efficiency issues -Quality policy and strategy development and implementation -Quality function deployment -Quality experiences in hospitality industry -Service quality improvement and customer satisfaction -Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment -The role and participation of private and public sectors, including residents -International, national, and regional tourism; tourism destination sites; arid systems of tourism
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