一个不太可能成为美国顶级职场的地方：印第安纳州税务局的文化转型

IF 5.8 3区管理学 Q1 BUSINESS

Business Horizons Pub Date : 2024-02-02 DOI:10.1016/j.bushor.2024.02.001

Douglas R. Austrom

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引用次数: 0

摘要

无论在哪个部门，转变任何组织的文化都是一项艰巨的任务，但政府机构面临着更大的挑战。本文记录了印第安纳州税务局的多年历程，该局从一个典型的政府官僚机构发展成为首屈一指的税务管理机构，并被评为美国百佳工作场所之一。印第安纳州税务局的文化转型以及多年系统和业务现代化项目的成功实施，为我们提供了进行文化转型的丰富经验，包括成功领导复杂的变革计划。我还探讨了如何将普费弗成功企业以人为本的实践应用到政府机构中。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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An unlikely top US workplace: The Indiana Department of Revenue’s cultural transformation

Transforming any organization’s culture is daunting regardless of sector, but a government agency faces even greater challenges. This article documents the multiyear journey of the Indiana Department of Revenue, which went from operating as a typical government bureaucracy to becoming a premier tax administrator and being recognized as one of the top 100 workplaces in the US. The Indiana Department of Revenue’s cultural transformation and successful implementation of a multiyear system and business modernization project provide informative lessons on undergoing a cultural transformation, including successfully leading a complex change initiative. I also explored how Pfeffer’s people-centered practices of successful businesses can be applied to a government agency.

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来源期刊

Business Horizons BUSINESS-

CiteScore

17.70

自引率

5.40%

发文量

105

期刊介绍： Business Horizons, the bimonthly journal of the Kelley School of Business at Indiana University, is dedicated to publishing original articles that appeal to both business academics and practitioners. Our editorial focus is on covering a diverse array of topics within the broader field of business, with a particular emphasis on identifying critical business issues and proposing practical solutions. Our goal is to inspire readers to approach business practices from new and innovative perspectives. Business Horizons occupies a distinctive position among business publications by offering articles that strike a balance between academic rigor and practical relevance. As such, our articles are grounded in scholarly research yet presented in a clear and accessible format, making them relevant to a broad audience within the business community.