利用员工声音的力量提高个人和组织的效率

IF 5.8 3区管理学 Q1 BUSINESS

Business Horizons Pub Date : 2024-02-03 DOI:10.1016/j.bushor.2024.02.005

Timothy D. Maynes , Philip M. Podsakoff , Nathan P. Podsakoff , Amber N. Yoo

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引用次数: 0

摘要

研究表明，当员工大声说出以改进为导向的想法，或对工作环境中不利或有害的方面提出担忧时，组织会从中受益，而发表意见的员工往往也会从中受益。但研究也发现，尽管发声行为有诸多益处，但员工通常会犹豫不决，许多管理者也不接受员工发声。那么，怎样才能克服这些挑战，更充分地利用组织中声音的力量呢？为了解决这个问题，我们回顾了有关员工发声行为建设性形式的研究，以说明其价值，并解释如何最大限度地发挥其效力。研究发现，在促进员工发声方面最有效的几种领导实践包括：在公平和尊重的基础上建立稳固的人际关系；通过奖励鼓励员工发声；在决策过程中征求员工意见；以及通过分享想法示范员工发声。研究还表明，敢于发表意见的员工在推动组织变革方面最为有效，当他们在自己擅长的领域发表意见、针对提出的问题提出解决方案、在可以做出改变且管理者乐于接受的时候发表意见，以及在发表意见时保持冷静时，他们的职业生涯最为成功。

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Harnessing the power of employee voice for individual and organizational effectiveness

When employees speak up with improvement-oriented ideas or raise concerns about detrimental or harmful aspects of the work environment, organizations benefit and so do voicing employees. Despite the proven benefits, employees generally hesitate to speak up, and many managers are not receptive to employee voice. What can leaders do to overcome these challenges and harness the power of employee voice? We draw on research examining constructive forms of employee voice behavior to illustrate its value, explain how to maximize its effectiveness, and describe what voicing employees can do to ensure their voice is heard.

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来源期刊

Business Horizons BUSINESS-

CiteScore

17.70

自引率

5.40%

发文量

105

期刊介绍： Business Horizons, the bimonthly journal of the Kelley School of Business at Indiana University, is dedicated to publishing original articles that appeal to both business academics and practitioners. Our editorial focus is on covering a diverse array of topics within the broader field of business, with a particular emphasis on identifying critical business issues and proposing practical solutions. Our goal is to inspire readers to approach business practices from new and innovative perspectives. Business Horizons occupies a distinctive position among business publications by offering articles that strike a balance between academic rigor and practical relevance. As such, our articles are grounded in scholarly research yet presented in a clear and accessible format, making them relevant to a broad audience within the business community.