用同理心、同情心和善意与我们的社区建立联系

OLA Quarterly Pub Date : 2024-01-18 DOI:10.5399/osu/1093-7374.28.01.3

Magdianamy Carillo-Sotomayor

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引用次数: 0

摘要

通过倾听和了解社区居民的观点，图书馆可以对读者的需求获得宝贵的洞察力。通过深思熟虑的推广和营销，图书馆可以确保读者感到自己被看见、被倾听，从而创造一个信任和理解的环境。图书馆还可以利用这种洞察力来制定符合其社区需求的计划和服务。

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Connecting with Our Communities with Empathy, Compassion, and Kindness

By listening to and understanding the perspectives of people in their communities, libraries can gain valuable insight into their patrons’ needs. Through thoughtful outreach and marketing, libraries can ensure that patrons feel seen and heard, creating an environment of trust and understanding. Libraries can also use this insight to create programming and services tailored to the needs of their communities.

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OLA Quarterly

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