R. Cortés-Ramírez , C.B. Ruíz-Velasco , A. González-Ojeda , R.A. Ramírez-Aguado , N.G. Barrera-López , E. Gómez-Mejía , K. Toala-Díaz , G. Delgado-Hernández , N.E. López-Bernal , J.A. Tavares-Ortega , J.M. Chejfec-Ciociano , G. Cervantes-Guevara , G. Cervantes-Cardona , E. Cervantes-Pérez , S. Ramírez-Ochoa , A. Nápoles-Echauri , A.S. Álvarez-Villaseñor , A.O. Cortés-Flores , C. Fuentes-Orozco
{"title":"墨西哥一家三级公立医院的泌尿科门诊咨询质量","authors":"R. Cortés-Ramírez , C.B. Ruíz-Velasco , A. González-Ojeda , R.A. Ramírez-Aguado , N.G. Barrera-López , E. Gómez-Mejía , K. Toala-Díaz , G. Delgado-Hernández , N.E. López-Bernal , J.A. Tavares-Ortega , J.M. Chejfec-Ciociano , G. Cervantes-Guevara , G. Cervantes-Cardona , E. Cervantes-Pérez , S. Ramírez-Ochoa , A. Nápoles-Echauri , A.S. Álvarez-Villaseñor , A.O. Cortés-Flores , C. Fuentes-Orozco","doi":"10.1016/j.acuro.2023.10.009","DOIUrl":null,"url":null,"abstract":"<div><h3>Introduction</h3><p>Patient satisfaction is the degree of conformity with the healthcare they receive. It is real evidence and one of the most important factors in determining the effectiveness and quality of healthcare systems.</p></div><div><h3>Objective</h3><p>To identify the quality of care in the Urology outpatient department of a third-level hospital.</p></div><div><h3>Materials and methods</h3><p>The NHS (National Health Service) 2018 quality of care questionnaire with 11 sections, 133 items, and duration of approximately 25<!--> <!-->minutes was randomly administered to 250 patients attending Urology outpatients at a third-level public hospital in Mexico.</p></div><div><h3>Results</h3><p>According to responses, 92% (n<!--> <!-->=<!--> <!-->230) knew the reason for the consultation. 64.8% (n<!--> <!-->=<!--> <!-->162) had a consultation with the same physician by whom they were initially seen. The longest reported hospital wait time before being seen was more than 2<!--> <!-->hours in 29.6% (n<!--> <!-->=<!--> <!-->74). As for consultation time, 212 patients responded and the duration was 11 to 20<!--> <!-->minutes in 52.8% (n<!--> <!-->=<!--> <!-->112). Finally, 33.2% (n<!--> <!-->=<!--> <!-->83) considered the quality of service to be good.</p></div><div><h3>Conclusions</h3><p>The use of the NHS 2018 survey in the Urology service at a third-level public hospital in Mexico is feasible, since we managed to obtain a significant and continuous improvement in all its indicators which is satisfactory for all.</p></div>","PeriodicalId":7145,"journal":{"name":"Actas urologicas espanolas","volume":"48 4","pages":"Pages 289-294"},"PeriodicalIF":1.2000,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Calidad de la consulta externa urológica en un hospital público de tercer nivel en México\",\"authors\":\"R. Cortés-Ramírez , C.B. Ruíz-Velasco , A. González-Ojeda , R.A. Ramírez-Aguado , N.G. Barrera-López , E. Gómez-Mejía , K. Toala-Díaz , G. Delgado-Hernández , N.E. López-Bernal , J.A. Tavares-Ortega , J.M. Chejfec-Ciociano , G. Cervantes-Guevara , G. Cervantes-Cardona , E. Cervantes-Pérez , S. Ramírez-Ochoa , A. Nápoles-Echauri , A.S. Álvarez-Villaseñor , A.O. Cortés-Flores , C. Fuentes-Orozco\",\"doi\":\"10.1016/j.acuro.2023.10.009\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><h3>Introduction</h3><p>Patient satisfaction is the degree of conformity with the healthcare they receive. It is real evidence and one of the most important factors in determining the effectiveness and quality of healthcare systems.</p></div><div><h3>Objective</h3><p>To identify the quality of care in the Urology outpatient department of a third-level hospital.</p></div><div><h3>Materials and methods</h3><p>The NHS (National Health Service) 2018 quality of care questionnaire with 11 sections, 133 items, and duration of approximately 25<!--> <!-->minutes was randomly administered to 250 patients attending Urology outpatients at a third-level public hospital in Mexico.</p></div><div><h3>Results</h3><p>According to responses, 92% (n<!--> <!-->=<!--> <!-->230) knew the reason for the consultation. 64.8% (n<!--> <!-->=<!--> <!-->162) had a consultation with the same physician by whom they were initially seen. The longest reported hospital wait time before being seen was more than 2<!--> <!-->hours in 29.6% (n<!--> <!-->=<!--> <!-->74). 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Calidad de la consulta externa urológica en un hospital público de tercer nivel en México
Introduction
Patient satisfaction is the degree of conformity with the healthcare they receive. It is real evidence and one of the most important factors in determining the effectiveness and quality of healthcare systems.
Objective
To identify the quality of care in the Urology outpatient department of a third-level hospital.
Materials and methods
The NHS (National Health Service) 2018 quality of care questionnaire with 11 sections, 133 items, and duration of approximately 25 minutes was randomly administered to 250 patients attending Urology outpatients at a third-level public hospital in Mexico.
Results
According to responses, 92% (n = 230) knew the reason for the consultation. 64.8% (n = 162) had a consultation with the same physician by whom they were initially seen. The longest reported hospital wait time before being seen was more than 2 hours in 29.6% (n = 74). As for consultation time, 212 patients responded and the duration was 11 to 20 minutes in 52.8% (n = 112). Finally, 33.2% (n = 83) considered the quality of service to be good.
Conclusions
The use of the NHS 2018 survey in the Urology service at a third-level public hospital in Mexico is feasible, since we managed to obtain a significant and continuous improvement in all its indicators which is satisfactory for all.
期刊介绍：
Actas Urológicas Españolas is an international journal dedicated to urological diseases and renal transplant. It has been the official publication of the Spanish Urology Association since 1974 and of the American Urology Confederation since 2008. Its articles cover all aspects related to urology.
Actas Urológicas Españolas, governed by the peer review system (double blinded), is published online in Spanish and English. Consequently, manuscripts may be sent in Spanish or English and bidirectional free cost translation will be provided.
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