即时性是一种更好的服务：分析图书馆服务中使用 ChatGPT 的局限性

IF 2 4区管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Information Development Pub Date : 2023-11-14 DOI:10.1177/02666669231206762

G. Yamson

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引用次数: 0

摘要

本文研究了 ChatGPT 在图书馆服务中的应用，并评估了其不足之处。研究强调了新技术为图书馆服务提供的即时性，以及 ChatGPT 如何因为依赖于已有数据和缺乏实时互动而无法满足这一需求。论文认为，虽然 ChatGPT 可以帮助进行基本查询，但它无法取代人与人之间的互动和专业知识来解决更复杂的问题和疑虑。研究建议图书馆应优先考虑高效和个性化的服务，以更好地满足读者的需求。这项研究为图书馆和其他考虑采用聊天机器人或类似人工智能技术的服务机构提供了宝贵的见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Immediacy as a better service: Analysis of limitations of the use of ChatGPT in library services

The paper examines ChatGPT's application in library services and assesses its shortcomings. The study emphasizes the immediateness that new technologies offer to library services and how ChatGPT falls short of satisfying this demand because it relies on pre-existing data and lacks real-time interaction. The paper suggests that while ChatGPT can assist in basic inquiries, it cannot replace human interaction and expertise in addressing more complex questions and concerns. The study suggests that libraries should give preference to efficient and individualized service to better meet the demands of their patrons. The study provides valuable insights for libraries and other service organizations considering the implementation of chatbots or similar AI technologies.

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来源期刊

Information Development INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

5.10

自引率

5.30%

发文量

期刊介绍： Information Development is a peer-reviewed journal that aims to provide authoritative coverage of current developments in the provision, management and use of information throughout the world, with particular emphasis on the information needs and problems of developing countries. It deals with both the development of information systems, services and skills, and the role of information in personal and national development.