金融服务的知识创造和业务流程再造成果

Gideon Nkurunziza, Ahmed Walugembe, Joseph Mpeera Ntayi, Vincent Obedgiu
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引用次数: 0

摘要

目的--研究人员调查知识共享在多大程度上调节了乌干达金融机构提供的金融服务的知识创造与业务流程重组(BPR)结果之间的关系。设计/方法--本研究采用横截面调查设计,使用自填式问卷在一个时间点收集数据,以研究知识创造与业务流程之间的关系。研究首先使用社会科学家统计软件包在接受调查的金融服务机构中建立群组,然后使用 R 编程软件建立模型,以检验知识创造和业务流程再造的绩效成果。研究结果 - 研究发现,知识共享对知识创造和业务流程再造结果具有显著的条件效应。这表明,对知识共享的投资能使金融机构认识到利用业务流程再造提供金融服务的结果。独创性 - 本研究提出了业务流程重组是一种重要的经济资源,可通过在复杂环境中实施知识创造和共享实践来提高经济效益的观点,为业务流程重组文献做出了贡献。理想情况下,知识的创造和共享是金融机构客户价值、效率和金融服务有效性的驱动力之一。实践意义 - 金融机构的管理者需要对利用相关知识管理业务流程以及在新产品、新流程和新市场中进行转型给予浓厚的兴趣,通过为高级管理人员提供培训和发展计划来建立一个强大的知识创造系统,从而促进业务流程再造的成果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Knowledge Creation and Business Process Re-Engineering Outcomes of Financial Services
Purpose - The researcher investigates the extent to which knowledge sharing moderates the relationship between knowledge creation and business process re-engineering (BPR) outcomes of financial services offered by financial institutions in Uganda. Design/Methodology - The study adopted cross-sectional survey design to collect data at one point in time using self-administered questionnaire to examine the relationship between knowledge creation and business processes. The study at first used statistical package for social scientists to establish clusters among the surveyed financial services and later a model was derived using R programming software to test for knowledge creation and business process re-engineering performance outcomes. Findings - The study found a significant conditional effect of knowledge sharing on knowledge creation and business process re-engineering outcomes. Implying that investment in knowledge sharing creates awareness about the financial services outcomes of financial institutions using business process re-engineering to provide financial services. Originality - This study contributes to business process re-engineering literature by advancing the idea that BPR is an important economic resource that enhanced through instituting knowledge creation and sharing practices in a complex environment. Ideally, creating and sharing knowledge is one of the drivers of customer value, efficiency, and effectiveness of financial services in financial institutions. Practical Implications - Managers of financial institutions need to pay keen interest in managing business processes using relevant knowledge and transforming in new products, new processes, and new markets to boost business process re-engineering outcomes by building a strong knowledge creation system through training and development programs for senior managers.
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