{"title":"基于语音的人工智能金融服务聊天机器人的语音风格和性别一致性对客户在服务失败情况下的反应的影响分析","authors":"Sungjoon Lee","doi":"10.5762/kais.2023.24.11.809","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":112431,"journal":{"name":"Journal of the Korea Academia-Industrial cooperation Society","volume":"1 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Analysis the Effects of Voice-based AI Financial Service Chatbot’s Cuteness in Speech Style and Gender Congruence on Customers’ Responses in a Service Failure Situation\",\"authors\":\"Sungjoon Lee\",\"doi\":\"10.5762/kais.2023.24.11.809\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":112431,\"journal\":{\"name\":\"Journal of the Korea Academia-Industrial cooperation Society\",\"volume\":\"1 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-11-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of the Korea Academia-Industrial cooperation Society\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.5762/kais.2023.24.11.809\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of the Korea Academia-Industrial cooperation Society","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5762/kais.2023.24.11.809","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Analysis the Effects of Voice-based AI Financial Service Chatbot’s Cuteness in Speech Style and Gender Congruence on Customers’ Responses in a Service Failure Situation