Voices from the field on the work environment of shelters for abused children: Focusing on facility managers

Objectives: The purpose of this study is to examine in depth how the shelter's working environment is perceived by the head of a shelter for abused children, and to derive alternatives to improve the working environment of shelter workers. Methods: A total of 3 FGIs were conducted by recruiting 13 facility heads who voluntarily agreed to participate, targeting shelter facility heads across the country. The FGI results were recorded after informed consent, the concepts found from the FGI analysis were coded, and the sub-topics extracted by categorizing the concepts were categorized into major themes. Results: As a result of the analysis, 4 major themes and 10 sub-theme are as follows. First, poor working conditions at shelters include lack of time for continuing education, no standardized work model, absence of job training manuals and training courses, necessity of supervisors and supervisors, second, the sub-topic of regional variation in remuneration system is local governments, third, the sub-topic of the need to protect the human rights of workers is the absence of guidelines for the protection of human rights of workers, the absence of sanctions against protected children who engage in violent behavior, and fourth, the psychological burnout of workers is related to cooking, etc. increased burnout due to housework and sacrifice of personal life in case of emergency. Conclusion: The policy proposal derived from the research results is to establish a replacement manpower system for workers who can be put into shelter overtime or weekend and night work in the community, provide a standardized manual for shelters, but include human rights protection, and a unified worker compensation system It was an improvement in the working environment, such as provision of supervision and supervision.