Impact of COVID-19 and Recovery of Airports in the Field of Human Resources Management

The aviation industry is one of the sectors most affected by the COVID-19 pandemic. The aim of this article is to assess the impact of the COVID-19 pandemic on the area of airport human resource management and on the international airport network. COVID-19 had an unprecedented impact not only on the capacity of international seats for passengers and the gross operating income of airlines from passengers but also on airport companies, which, due to the measures taken and in order to maintain their existence, had to lay off employees. In the beginning of this paper, we discuss the impact of the pandemic on the aviation industry, caused by travel restrictions and overall economic development. In the second part, we will assess the impact of the COVID-19 pandemic on the management of human resources of the Austrian airport company and the resulting complications for airport companies in recovering from the consequences of the pandemic. Based on the obtained information and data evaluation, we came to the conclusion that the use of outsourcing services is an advantageous solution in the field of recruiting missing human resources. The added value on the part of the airport company is high-quality, trained personnel ready to perform the work, without the need for additional financial and time investments, limiting the airport operation itself and personnel who are still struggling with a lack of time and manpower. The goal of the companies is to fulfill the contracts, maintain the flow of money, and have a good name both for passengers and for the general public and all interested parties. When determining a suitable strategy using legislative conditions, it is possible to achieve cost savings in the area of human resources and the main business activities of the company.