用实验设计探索数字遗产中真实旅游体验、体验质量和游客行为之间的关系

IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Şükrü Fırat Çiftçi , Beykan Çizel
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引用次数: 0

摘要

随着数字化的快速发展,博物馆中的混合现实技术(MR)也变得越来越普遍。然而,关于混合现实技术对参观者的真实感和行为的影响,尤其是对导游角色的影响的研究却十分匮乏。本文介绍了一项实地实验,旨在比较三种不同服务类别(仅磁共振、仅导游和混合服务)对博物馆游客体验和行为的影响。主要结果显示,与只接受 MR 服务的游客相比,接受混合服务或只接受导游服务的游客对客观真实性的感知更高。这种较高的真实性感知提高了游客的整体体验质量、价值观、态度和行为。此外,接受混合服务的游客对存在真实性的感知水平最高,从而提高了体验质量。研究揭示了在推广文化遗产文物时,MR、导游、真实性和游客体验之间的动态互动。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Exploring relations among authentic tourism experience, experience quality, and tourist behaviours in phygital heritage with experimental design

Mixed reality (MR) in museums has become increasingly prevalent because of the rapid progress of digitalisation. However, there is a dearth of research examining the impact of MR on visitors' perceptions of authenticity and behaviour, particularly in relation to the role of tour guides. This paper describes a field experiment designed to compare the effects of three distinct service categories (MR only, tour guide only, and mixed service) on the experiences and behaviours of museum visitors. Based on the primary results, visitors who received mixed service or only guide service had a higher perception of objective authenticity than those who received only MR service. This higher perception of authenticity enhanced visitors’ overall experience quality, values, attitudes, and behaviours. Moreover, visitors who received mixed services perceived existential authenticity at the highest level, resulting in a higher level of experience quality. Research sheds light on the dynamic interactions among MR, guided tours, authenticity, and visitor experiences in promoting cultural heritage artefacts.

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来源期刊
CiteScore
18.60
自引率
3.60%
发文量
46
审稿时长
43 days
期刊介绍: The Journal of Destination Marketing & Management (JDMM) is an international journal that focuses on the study of tourist destinations, specifically their marketing and management. It aims to provide a critical understanding of all aspects of destination marketing and management, considering their unique contexts in terms of policy, planning, economics, geography, and history. The journal seeks to develop a strong theoretical foundation in this field by incorporating knowledge from various disciplinary approaches. Additionally, JDMM aims to promote critical thinking and innovation in destination marketing and management, expand the boundaries of knowledge, and serve as a platform for international idea exchange.
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