金融机构社会责任行为:系统回顾

Elizabeth Mayuri-Ramos, Geraldine Cervantes-Acuña, Angye Isabel Condori-Silva, Franklin Cordova-Buiza
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引用次数: 0

摘要

有些金融机构在管理中不注重社会责任,因为他们关注的是非重点方面;因此,有必要在组织内部进行推广,确定相关方面。这增加了客户保留率,以及合作者的忠诚度,从而促进了公司的持久性,具有良好的声誉,在客户和投资者中建立了信心,减轻了与环境,社会和治理因素相关的风险,并积极促进了可持续发展,社会的发展可以促进道德实践,透明度和社区的存在。金融机构的目标是在不暴露整体效用的情况下提供绩效,保留自给自足的效用,同时遵守不同的规则和规范化。因此,在描述2015年至2023年间金融机构社会责任行动的科学文献中发表的内容时,提出了系统评价的目标。使用的方法是Prisma,这是一种在研究中使用的系统指南,以严格和透明的方式进行审查和荟萃分析,它有助于提高系统审查的质量和一致性,这反过来又有助于基于可靠证据做出决策,获得的结果是35%来自DIALNET数据库,24%发表于2018年至2021年之间,35%的科学文章来自哥伦比亚。这些数据库以英语和西班牙语为语言,而我们系统评价中使用的信息来源对应于以下数据库:Scopus, Scielo, Dialnet, Redalyc, EBSCO和Doaj。最后,确定金融实体的社会责任行动与金融组织最相关,因为它们有助于创造积极的声誉,具有重大的社会影响,管理非金融风险,遵守规则,吸引和拥有有才能的员工,这些做法不仅对整个社会有用,而且对金融组织的成功和可持续性也很有用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Social Responsibility Actions in Financial Institutions: A Systematic Review
There are financial institutions that do not focus on social responsibility in their management, because they focus on non-priority aspects; for this reason, it is necessary to promote it within the organizations, identifying relevant aspects. This increases customer retention, as well as the loyalty of its collaborators, which promotes persistence in companies, has a solid reputation, creates confidence among customers and investors, alleviates risks related to environmental, social and governance factors and actively contributes to sustainable development and the development of society can promote ethical practice, transparency and the existence of a community. Financials, aim to give performance without exposing the utility of the whole in its interest, preserving self-sufficient utilities, while abiding by different rules and regularizations. Therefore, the objective of the systematic review is raised in describing what has been published in the scientific literature about social responsibility actions in financial institutions between the years 2015 to 2023. The methodology used was Prisma, a systematic guide used in studies to perform reviews and meta-analyses in a strict and transparent manner, it helped to improve the quality and consistency of systematic reviews, which, in turn, contributes to decisions based on reliable evidence, the results obtained were that 35% were obtained from the DIALNET database, 24% were published between 2018 and 2021, 35% of scientific articles were found in Colombia, these have English and Spanish as their language, while the sources of information used in our systematic review correspond to the following databases: Scopus, Scielo, Dialnet, Redalyc, EBSCO and Doaj. Finally, it is determined that social responsibility actions in financial entities are of utmost relevance for financial organizations, since they help to create a positive reputation, have a significant social impact, manage non-financial risks, comply with rules, and attract and have talented employees, these practices are useful not only for society as a whole, but also for the success and sustainability of a financial organization.
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