Analysis of Dispute Resolution in the Marketplace For Consumer Losses: A Comparative Study Between Shopee And Amazon

This study aims to identify and analyze comparisons of dispute resolution when defaults occur in the Shopee and Amazon marketplaces, especially when consumers settle disputes by returning goods to sellers to receive compensation. This study uses the Economic Analysis Of Law theory by Richard Posner with an economics approach based on three principles, namely value, benefit, and efficiency. This research is normative legal research that is prescriptive and applied. Types of research data using secondary data include primary and secondary legal materials relevant to legal analysis. This research approach uses a statutory approach and a comparative approach. The data collection technique used is a literature study. The study results show that the settlement of disputes through the return of goods between Shopee and Amazon using the Economic Analysis Of Law theory by Richard Posner is different. In the Shopee marketplace, it is concluded that returning goods to their place of origin fulfills three principles of economics against the law: maximum value, benefit, and efficiency because consumers do not bear the costs of returning goods to sellers. However, resolving disputes by returning goods to their place of origin on the Amazon marketplace based on these three principles is not optimal because consumers must bear the costs of returning goods to their place of origin. Moreover, consumers have to take taxes and customs duties because they buy from outside the jurisdiction of Indonesia, namely the United States