远程教育学生满意度与学生门户网站持续使用意愿的建模:重要性-绩效图分析

IF 2 4区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
Brandford Bervell, Kenneth Ebow Owuyaw, Justice Kofi Armah, Dickson Okoree Mireku, Alexander Asante, Beatrice Asante Somuah
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引用次数: 0

摘要

许多提供远程教育的高等教育机构为他们的学生提供电子门户来管理他们的学术信息和活动,以及从学生那里获得反馈给管理层以做出改进的决策。然而,对学生门户网站的使用满意度仍然是远程教育学生面临的一个挑战,特别是在学生必须使用门户网站的强制性环境中。然而,在文献中也缺乏关于门户功能和门户信息显示对学生门户的易用性和门户系统性能导致满意度的影响的实证证据。因此,本研究旨在揭示学生满意度的决定因素和他们对门户系统的持续使用意图。鉴于此,本文采用了一种基于探索性序列混合方法设计的定量方法。通过初步访谈指南进行焦点小组讨论,采用整群抽样的方法对1409名学生进行问卷调查,收集主要数据。收集的数据使用描述性和偏最小二乘-结构方程建模(PLS-SEM)技术进行分析。分析结果表明,门户功能和门户信息显示是门户易用性和门户系统性能的先决条件。此外,门户系统的易用性、门户系统的功能、门户系统的信息显示和门户系统的性能决定了门户系统的使用满意度。此外,门户网站的使用满意度是学生持续使用意愿的前奏。最后,影响学生门户网站使用满意度的最重要因素是门户网站系统的性能。这些发现为寻求为学生提高门户系统性能的机构提供了有价值的见解。根据调查结果,就提供和管理远程教育学生门户网站的政策和做法提出了建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Modelling distance education students’ satisfaction and continuous use intention of students’ portal: An importance-performance map analysis
Many higher educational institutions offering distance education provide their students with electronic portals to manage their academic information and activities, as well as obtain feedback from students to management for decision-making towards improvement. However, satisfaction with the use of students’ portals remains a challenge to distance education students especially in mandatory environments where students are obliged to use the portal. However, there is also a lack of empirical evidence on the effects of portal functionality and portal information display on the easiness of use of students’ portal and portal system performance leading to satisfaction, in the literature. Accordingly, this study aims to unravel the determinants of students’ satisfaction and their continuous use intentions of portal systems. In view of this, a quantitative approach based on an exploratory sequential mixed-method design was adopted. Questionnaires were used to collect the main data from 1409 students selected through a cluster sampling technique after an initial interview guide was used for focus group discussions. Data collected were analysed using both the descriptive and Partial Least Squares-Structural Equation Modelling (PLS-SEM) techniques. Findings from the analysis revealed that portal functionality and portal information display were antecedents of portal ease of use: and portal system performance. Additionally, portal system ease of use, portal system functionality, portal system information display and portal system performance determined portal system use satisfaction. Furthermore, portal use satisfaction is a prelude to students’ continuous use intentions. Finally, the most important antecedent to student portal use satisfaction was portal system performance. These findings provide valuable insights for institutions seeking to enhance the performance of portal systems for their students. Based on the findings, recommendations were made for policy and practice towards the provision and management of student portals in distance education delivery.
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来源期刊
Information Development
Information Development INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
5.10
自引率
5.30%
发文量
40
期刊介绍: Information Development is a peer-reviewed journal that aims to provide authoritative coverage of current developments in the provision, management and use of information throughout the world, with particular emphasis on the information needs and problems of developing countries. It deals with both the development of information systems, services and skills, and the role of information in personal and national development.
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