Healthy employees are assets: a structural model based on individual and organizational characteristics for hotel employee well-being

Purpose Healthy employees are assets for organizations, especially in service organizations. This study considered variables that lead to psychological, life and workplace well-being for hotel employees. A comprehensive model is proposed for which Job Demand–Resource (JD-R) theory provides theoretical support. Design/methodology/approach Data from four hundred and five hotel employees were collected to observe the individual and organizational factors that directly and indirectly result in three types of well-being: workplace, psychological and life. Findings Results provide significant positive direct and indirect effects of individual characteristics (personal cynicism and job stress) on psychological, life and workplace well-being. Similarly, organizational characteristics (organizational values and job characteristics) showed positive direct and indirect effects on life and workplace well-being. Originality/value The findings provide a strong recommendation for managers to focus on individual- and organizational-level factors that enhance the well-being of employees.