APLICAÇÃO DO MAPEAMENTO DO FLUXO DE VALOR EM UM PROCESSO DE AUTOCONTROLE DA INJEÇÃO PLÁSTICA

Product quality and customer satisfaction are directly related. For the business to function properly, the customer must be satisfied. There are currently several methods for controlling product quality, one of which is self-control. This research applied Value Stream Mapping to analyze self-control in the plastic injection process in the chosen company, seeking to prove the efficiency of the decision to apply selfcontrol compared to the period without using it in the process. A qualitative research was carried out based on a case study in a consumer goods company with medium size, having in part of its production, the plastic injection process. To reach the final objective, the data prior to the implementation of selfcontrol in the plastic injection process, the quality, productivity and scrap indicators referring to six months of production were evaluated in order to have a solid base of information, and consequently using the mapping of value stream for before and after analysis. With this research, it was demonstrated that the implemented self-control method was a correct decision by the engineering sector, implying the improvement of the process and early retention of problems with non-conforming parts that could generate a bad experience for the customer.