航空旅客的民族中心主义倾向及其对旅客行为的影响:将消费者民族中心主义扩展到航空服务

IF 7.3 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Hany Ragab , Ana I. Polo-Peña , Abeer A. Mahrous
{"title":"航空旅客的民族中心主义倾向及其对旅客行为的影响:将消费者民族中心主义扩展到航空服务","authors":"Hany Ragab ,&nbsp;Ana I. Polo-Peña ,&nbsp;Abeer A. Mahrous","doi":"10.1016/j.tmp.2023.101200","DOIUrl":null,"url":null,"abstract":"<div><p>Although recent political and economic conflicts have highlighted the significant role of ethnocentrism, empirical investigation into the consequences of this concept in the travel and tourism industry, especially airline services, remains under investigation. Therefore, this study aims to develop an integrated scale to capture airline travellers' ethnocentric tendencies that fit with the characteristics of airline services and go beyond the socioeconomic perspective of the existing measures of ethnocentrism<strong>,</strong> as well as to investigate their impact on travellers' behaviours. Data were gathered using questionnaires and were analyzed using EFA, CFA, and SEM. The results showed that the developed multidimensional scale has adequate reliability, validity, and predictability. It also confirmed the significant influence of travellers' ethnocentric tendencies on their perceptions of service quality, perceived value, and loyalty. Nevertheless, these effects were more prominent in travellers' behaviours towards national airlines compared to foreign airlines. The study concludes with implications for airline services marketers.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"49 ","pages":"Article 101200"},"PeriodicalIF":7.3000,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours: Extending consumer ethnocentrism to airline services\",\"authors\":\"Hany Ragab ,&nbsp;Ana I. Polo-Peña ,&nbsp;Abeer A. Mahrous\",\"doi\":\"10.1016/j.tmp.2023.101200\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Although recent political and economic conflicts have highlighted the significant role of ethnocentrism, empirical investigation into the consequences of this concept in the travel and tourism industry, especially airline services, remains under investigation. Therefore, this study aims to develop an integrated scale to capture airline travellers' ethnocentric tendencies that fit with the characteristics of airline services and go beyond the socioeconomic perspective of the existing measures of ethnocentrism<strong>,</strong> as well as to investigate their impact on travellers' behaviours. Data were gathered using questionnaires and were analyzed using EFA, CFA, and SEM. The results showed that the developed multidimensional scale has adequate reliability, validity, and predictability. It also confirmed the significant influence of travellers' ethnocentric tendencies on their perceptions of service quality, perceived value, and loyalty. Nevertheless, these effects were more prominent in travellers' behaviours towards national airlines compared to foreign airlines. The study concludes with implications for airline services marketers.</p></div>\",\"PeriodicalId\":48141,\"journal\":{\"name\":\"Tourism Management Perspectives\",\"volume\":\"49 \",\"pages\":\"Article 101200\"},\"PeriodicalIF\":7.3000,\"publicationDate\":\"2023-11-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Tourism Management Perspectives\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S2211973623001289\",\"RegionNum\":2,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tourism Management Perspectives","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S2211973623001289","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0

摘要

虽然最近的政治和经济冲突突出了种族中心主义的重要作用,但对这一概念在旅行和旅游业,特别是航空服务中的后果的实证调查仍在调查中。因此,本研究旨在开发一个综合量表,以捕捉符合航空服务特征的航空旅客种族中心主义倾向,并超越现有种族中心主义测量的社会经济视角,并调查其对旅客行为的影响。通过问卷收集数据,并使用EFA、CFA和SEM进行分析。结果表明,编制的多维量表具有足够的信度、效度和可预测性。它还证实了旅行者的种族中心主义倾向对他们对服务质量、感知价值和忠诚度的看法有重大影响。然而,与外国航空公司相比,这些影响在旅行者对国内航空公司的行为中更为突出。该研究总结了对航空服务营销人员的启示。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours: Extending consumer ethnocentrism to airline services

Although recent political and economic conflicts have highlighted the significant role of ethnocentrism, empirical investigation into the consequences of this concept in the travel and tourism industry, especially airline services, remains under investigation. Therefore, this study aims to develop an integrated scale to capture airline travellers' ethnocentric tendencies that fit with the characteristics of airline services and go beyond the socioeconomic perspective of the existing measures of ethnocentrism, as well as to investigate their impact on travellers' behaviours. Data were gathered using questionnaires and were analyzed using EFA, CFA, and SEM. The results showed that the developed multidimensional scale has adequate reliability, validity, and predictability. It also confirmed the significant influence of travellers' ethnocentric tendencies on their perceptions of service quality, perceived value, and loyalty. Nevertheless, these effects were more prominent in travellers' behaviours towards national airlines compared to foreign airlines. The study concludes with implications for airline services marketers.

求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
CiteScore
15.60
自引率
3.40%
发文量
99
审稿时长
59 days
期刊介绍: Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信