未来如何使用聊天机器人的综述

Dewi Deniaty Sholihah, M. Tri Yoga Deni Saputra
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摘要

目前,包括基于人工智能(AI)的服务在内的所有领域的技术快速发展是这项研究的推动力。与其他形式的人工智能技术相比,聊天机器人可以直接与客户互动,无需人工干预。根据研究,聊天机器人有失败的可能。此外,如果使用的“实践”数据不准确,则无法理解对话,最后但并非最不重要的是,保护个人数据。聊天机器人并不是一个新概念,但它们仍有发展空间。此外,预计行业参与者将获得自动化功能的知识,因此他们可以使用聊天机器人来提高业务盈利能力,并在许多运营领域提供效率。关键词:感知易用性;信托;持续使用的意图;聊天机器人;文献综述
本文章由计算机程序翻译,如有差异,请以英文原文为准。
A Review of How to Use Chatbots in the Future
The current, rapid advancement of technology across all fields, including services based on artificial intelligence (AI), serves as the driving force for this study. In contrast to other forms of AI technology, chatbots may interact with clients directly and without human intervention. According to the studied research, chatbots have a chance of failing. Additionally, if the "practice" data utilized is not as exact, the dialogue cannot be understood, and last but not least, secure personal data. Chatbots are not a new concept, but they still have room for development. Additionally, it is envisaged that industry participants will gain knowledge of the function of automation so they may use chatbots to boost business profitability and provide efficiency in many operational fields. Keywords: Perceived ease of use; trusts; continuous intention to use; chatbots; literature review
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