Evaluating E-commerce Website Content Management System in Assisting Usability Issues

The Content Management System (CMS) and e-commerce platforms are the website or e-commerce software platforms that are popular for their flexibility and ease of use. However, the usability of a website is one of the most important quality factors that is not easily measured as it depends on several other factors that are hard to measure. Therefore, this paper aims to provide a result on which of the compared CMSs is the best for assisting in usability issues and design concepts for a website developer. This paper compares several CMSs for e-commerce websites and lists some of its’ features that may help assist usability issues and the design concept of an e-commerce website. The usability principle used in this research is the E-commerce Total Quality Management framework (E-TQMF). For this purpose, we select the most popular e-commerce CMS; namely, Shopify, OpenCart, Magento, and WooCommerce. While a set of website design elements is used when evaluating the design concept. The result obtained from this research is the CMS features that can help in assisting usability issues and design concepts.