Y、Z一代在目的地和购后的休闲旅游行为

Iva Slivar, Dražen Alerić, S. Dolenec
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引用次数: 14

摘要

研究新一代的旅游趋势是旅游供应商修改其产品以满足目标市场需求的第一步。以上就是本文的主要目的。新一代,也被称为千禧一代或Y一代和后千禧一代或Z一代,其动机和行为影响着当代旅游特征。他们都非常熟悉最新的技术趋势和用法。本文有两个主要目的。首先是确定Y世代和Z世代成员在旅游目的地逗留期间的行为,以及他们在公司、住宿和交通选择方面的偏好。本文的第二个目标是探索Y和Z世代成员在旅游目的地逗留的信息传播相关的行为。问题包括关于旅游目的地或住宿的评论写作,写作的时间-从旅游目的地返回期间或之后,在社交网络上宣布他们的旅游意图等。相当多的受访者在社交媒体上发布和撰写关于他们旅行经历的在线评论。这些论文的独创性源于对该主题研究的不足。研究方法采用在线调查作为主要研究工具。研究的主要局限在于研究的地理区域较小。关键词:在线旅游行为,Y一代,Z一代,旅游购买行为,旅游访问阶段,旅游购后行为
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Leisure travel behavior of generation Y & Z at the destination and post-purchase
Researching travel trends of new generations is the first step for tourism providers towards modifying their offers in order to match target markets’ needs. The above represents this paper’s primary purpose. The motivation and behavior of the new generations, also known as Millennials or Generation Y and Post-Millennials or Generation Z, influence the contemporary tourism characteristics. They are both more than familiar with recent technology trends and usage. There are two main goals of this paper. The first is to determine the behavior of Generation Y and Z members during their stay in the tourist destination and their preferences in terms of company, accommodation and transport options. The second goal of this paper focuses on exploring the behavior of the Y and Z generation members related the dissemination of information about their stay in a tourist destination. Questions covered issues regarding review writing about a tourist destination or accommodation, the timing of writing - during or after returning from a tourist destination, the announcement of their travel intentions on social networks etc. A significant number of respondents post on social media and write online reviews regarding their travel experiences. The originality of the papers steams from the insufficient studies of the topic. The research methodology applied an online survey as the main research instrument. The main limitations are related to the minor geographical area researched. Keywords: online tourism behavior, generation Y, generation Z, buying behavior in tourism, visit phase, post purchase behavior in tourism.
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