Exploring Personal Mobile Phones and Digital Display Systems to Support Indoor Navigation by Formative Study Methods

A significant difference exists between wayfinding support services available in outdoor and indoor locations. Users in outdoor locations can access services like Google Maps via a mobile phone and in-car GPS, which allows them to examine unknown locations before arrival as well as receive assistance en-route. In contrast, there is relatively little digital wayfinding support for users in indoor locations, where users are limited to using in-building signage or asking for directions. However, advances in pervasive digital technology allow new possibilities and make this topic increasingly subject to research study. This paper describes three separate formative studies involving 24 participants using personal mobile phones, a situated display deployment and a Person Locator Kiosk. The authors present their findings by gaining feedback and insights from users to develop useful and usable wayfinding support for visitors in an in-building environment.