Examining the critical success factors related to enterprise resource planning: a case study in Ordu province

Enterprise Resource Planning (ERP) and success factors are systems that enable effective and efficient management of businesses by facilitating coordination and interaction among different units. Therefore, the decision to select the right and applicable ERP implementation and success factors for businesses is a crucial matter. However, due to the cost of ERP implementations and the lengthy adaptation periods for businesses, selecting the relevant systems and success factors requires careful consideration. Identifying ERP implementations and success factors that are suitable for the business processes and structure of the company is a significant decision-making problem, which can be considered as a gap in the literature. In this regard, this study used the Neutrosophic Decision Making Trial and Evaluation Laboratory (DEMATEL) method to analyze the critical success factors for ERP in production companies that had more than 10 employees. The results show that project management and top management support were the most important factors. The results have significant implications for business managers and stakeholders involved in the subject matter in terms of cost and resource efficiency as well as gaining competitive advantage.