RESPONSIBILITIES OF RAILWAY FACILITIES OPERATORS IN INDONESIA IN THE PERSPECTIVE OF TRANSPORTATION LAW

Along with the development of the transportation industry, various problems arise that result in losses for consumers. These losses can be time losses, cost losses, energy losses, and health losses. The existence of such losses raises the responsibility of the carrier to compensate for the loss. The researcher tries to analyze legal issues using legal research through two approaches, namely the statute approach and the conceptual approach based on transportation law and consumer protection law, using several laws and regulations relevant to existing legal issues. The researcher views PT KAI as the land transportation operator, including business actors and train passengers, including consumers. The relationship between PT KAI as the operator of transportation and passengers as consumers raises the carrier's responsibility to be able to fulfill the rights of train passengers as consumers. Therefore, the author will analyze the responsibilities and legal protection for the parties.