Effect of Operational Capability on Performance of Airkenya Express Limited in Nairobi City County, Kenya

Organization performance essentially encompasses three outcomes which include financial, product market performance and stakeholders’ return in terms of investment returns. Richard (2009) also affirmed that performance evaluation can be measured by the efficiency and effectiveness realized by achievement of a firm’s set objectives. Organization performance can also be manifested through financial performances which include investment returns, sales growth, profit margin, effectiveness and performance of business (Richard, 2009).