不同于品牌、形象和身份的声誉

N. Peshev
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引用次数: 0

摘要

组织面临着来自外部和内部环境的新挑战。为了在动荡的环境中生存,或者成功地实现他们的目标,他们应该找到一种更成功地与利益相关者、员工和客户互动的方法。声誉成为组织成功的先决条件。声誉是赋予组织的产品和服务附加价值的东西,以及品牌、形象和身份。这些变量经常被用作同义词,尽管它们具有不同的性质和目的。许多优质品牌的高价格可以用顾客如何感知产品或服务的价值来解释。质量是因素之一,社会责任和商业道德也是因素之一。正是声誉创造了消费者对组织的商品和服务的价值感知。声誉是价值体系和领导力的问题,是组织战略的一部分。它是组织与其利益相关者之间交流经验和经验的结果
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Differing Reputation from Brand, Image and Identity
Organizations face new challenges - coming from both the external and internal environment. In order to survive in a turbulent environment, or to successfully achieve their goals, they should find a way to interact more successfully with stakeholders, their employees and customers. Reputation becomes a prerequisite for the success of the organization. Reputation is what gives the organization's products and services added value, along with the brand, image and identity. These variables are frequently used as synonymous, although they are having different nature and purposes. The high prices of many premium brands can be explained by how customers perceive the value of the product or service. Quality is one of the factors, social responsibility and business ethics are also factors. It is the reputation that creates the perception of value among consumers about the goods and services of the organization. Reputation is a matter of value system and leadership, part of the organization's strategy. It is the result of an exchange of experience and experience between the organization and its stakeholders
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