Openness of local government bodies: work with citizens’ appeals, feedback

Work with citizens’ appeals is considered as the achievement of a certain stage of information openness of local government bodies and at the same time as the active establishment of feedback with the population of the subordinated territory. Russia is implementing the Concept of development of information society. Openness and transparency of municipal authorities are inherent indicative features of their democratism. We were interested in the work of local authorities with citizens’ appeals, namely, its organization and the order on the basis of Russian legislation. When monitoring the work with citizens’ appeals, the method of analysis was applied, 12 parameters and 3 criteria were used. The first criterion is availability: the actual availability of information or service at the official website of municipal authority. The second criterion is navigation convenience: search easiness of information at the official websites, logic of the sections was analysed, number of clicks from home page to desired subsections at the official website. The third criterion is completeness: integral volume of data placed at the official websites of municipal authorities. Comparative and legal method allowed determining correspondence of information content at the official websites of municipal authorities to legislative requirements.